The unit arrived with a broken electronic choke mechanism, I called and the girl ( Jen ) couldn't have been nicer or more caring, I filled out a damage report and took photos of the damage and they are sending me the new part, I got the damage report in my email BEFORE i even got off the phone with Jen. AWESOME customer service. And one the part arrives, the tech support will help with ANY questions i may have. "Stuff happens", but it;s GREAT to know, customer service has by back !!
Picked it up on Monday afternoon. Tuesday morning our power went out. Put gasoline in the tank, pushed the start button, and ran the generator for almost 60 hours straight without a problem. Powered almost my whole house. Great!
The unit appears to be well made. With the exception of a stripped nut & bolt on the (-) pole of the battery, which was difficult to remove and then re-attach, the assembly instructions were straight forward. I've requested a replacement nut and bolt for the one that was stripped through Customer Support. The unit started easily during my initial testing. I cannot provide any additional information until our next power outage or I use the unit for an extended of time. Based on my initial impression of the unit I would recommend the unit.