Ordered in February after a lengthy power outage. Did my research and landed on this model based on features, output, price and reviews. Unfortunately I did not receive the unit before the next ice storm hit leaving us without power for several days. Therefore, I have not used the item n a "real world" scenario. I have un-boxed and started the unit and operated flawlessly during my tests Runs quiet compared to other generators I've operated in the past (reviews were mixed on this point). Wife loves the remote start and feels comfortable operating in an emergency situation if left alone. Just waiting on mother nature at this point but feel confident and prepared with adequate backup power ready and waiting.