I just added first quart of oil and fresh, treated fuel and was pleased to see it started right up from battery. But it only ran a couple minutes before shutting down. Repeated once more. When I looked it up on troubleshooting chart l found it may have a faulty oil level sensor. Will be contacting support.
So I bought this a couple months ago. Worked great the first time. After that the electric start did not work. No big deal I was able to use the recoil to start the generator to power our house in a power outage.
I connect the support team and they promptly sent out a new start stop button and control module. I replaced those and still did not fix the problem. I then tried the fuel solenoid that they suggested. Still didn’t fix the electric start problem. Still trying to work with them to get this fixed. Just glad I can still use the pull start/recoil to start it. A little frustrating to say the least though.
I purchased this generator about 2 years ago. Kept up maintenance and have used no more than 8 times for and less than 8 hrs with each use. Now I have an issue with getting the equipment started. I was drawn to your product by the review at the time of my purchase and the convenience of the remote start option. Currently it is being examined by Small Engine Repair shop. If recommended it will be with reservations.
Response from westinghouse.comBy Customer Care, January 24, 2023
We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.