I bought this less than a month ago. It was an easy set up. Unfortunately the pull cord is useless, it comes out of the spool every time since took it out of the box.
Response from westinghouse.comBy Sydney, Westinghouse, March 13, 2026
Hello, thank you for letting us know about this. We are genuinely sorry to hear about it. I have passed your feedback along to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@westinghouse.us and we will look into the matter.
My husband said "This is a work horse." The start button makes it easy enough for me to turn on our generator. The entire size is compact and fits on four 16x16 patio blocks. This now gives us life security for the next storm!
Husband tried to start it, but hasn't had any luck so far. He checked the spark plug, but isn't getting any fire. Will call the 800 number for help if it still wont start.
Response from westinghouse.comBy Sydney, Westinghouse, March 9, 2026
Hello, thank you for letting us know about this. We are genuinely sorry to hear about it. I have passed your feedback along to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@westinghouse.us and we will look into the matter.
I bought this a week before the blizzard and I'm glad I did, as we did lose power. I was able to plug my boiler into it and so the heat stayed on. I do plan to get a transfer switch installed.