I bought one 1/23 quick working went through a horrible time trying to get fixed. They keep from 7/10/23 till I continued to call until around 11/14/23. They finally decided to give me new one. The shop Westinghouse told me to take to said their generators are a piece of crap.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, December 11, 2023
Hello,
We are genuinely sorry to hear about the challenges you faced with your generator, and we apologize for the inconvenience caused. Your experience does not meet our standards, and we appreciate your patience in resolving the issue. We're committed to improving our products and service, and your feedback is invaluable in that process. Rest assured that we are addressing these concerns internally to prevent similar issues in the future. We hope your new generator meets your expectations, and if you have any further questions or concerns, please don't hesitate to contact us. We appreciate your understanding and the opportunity to make things right.
I bought this generator to power a travel trailer during a high country elk hunt. It worked extremely well and wasn’t phased by the varying weather conditions.
Compact size and easy to move. The two feet bracket holes did not align with the pre-installed nuts but could be installed by compressing the brackets with a clamp.
Started engine within 3-4 pulls & generator operates but after 1 minute engine shut down. No CV sensor indicators, unit is located15 feet from anything, even positioned exhaust downwind. Repeated startup procedure over 10 times. Contacted Customer Support suggestions have not changed operating issue. Could be fuel flow, when I last started with gas-valve off, engine runs for about 1 minute before stopping.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 11, 2024
Hi, Thank you for taking the time to share your experience with your generator, and we sincerely apologize for the challenges you've faced. Your feedback is invaluable to us, and we want to assure you that we are committed to resolving the issues you've encountered. Please don't hesitate to contact us at westinghousevip@wpowereq.com, as we're happy to assist you!