A known issue with this generator is that one or two of the plugs in the starting circuit come loose if the generator is handled roughly. My box looked like it had been thrown down the stairs. I had to perform my own field maintenance to get it to run. It then started right up and runs quietly. I would buy this again, knowing that I may have to fix it. GE should fix this problem.
Response from westinghouse.comBy Westinghouse, February 11, 2019
We're sorry to hear about the shipping damage on your iGen4500! Unfortunately, we do not have any control in the caring and handling of the generator while it's en route and seeing photos such as this is always disheartening for us as well. If you have any questions or concerns with any issues, please contact our customer care team at service@wpowereq.com or by calling 1-855-944-3571 where we'll be happy to get everything figured out ASAP.