The packaging was excellent and the product undamaged. The product assembly was very good. The generator started right up after prep. and every feature worked correctly. The generator was quieter than I expected. The generator seem quieter that the two Honda EU2000is when used in parallel that I own. I am tired of the set-up, manual start (which required my to exit the RV every time the generator was needed), small fuel tank on the Honda and with no fuel gauge on the Honda I never really new how much fuel was remaining. The iGen4500 features included: Electric start, remote start, long run time, fuel gauge and additional power were important in my decision.