We need a generator for occasional power outages in South Texas. So we looked at a number of units and finally decided to buy this unit. The price was almost too good to be true. It came by freight just two days later, we looked up the start-up procedure and had it running in 5 Minutes. We couldn't try it in the house because we needed a converter cable, but we hooked up the house two days later. The genset purred like a kitten and powered everything (not 240 v devices) at around 2500w with ocassional spikes up to 3600w. This generator can easily be moved around by one person, it has sturdy plastic panels and is really quiet. Love it.
Right out of the box, the generator started perfectly. We turned it off, and tried to turn it back on but it wouldn't start. Did a quick search online and found that during rough transit, there are some connectors behind the front and (right) side panel that can become disconnected and cause the model not to start. Removed the panels, connected the wires up, put it back together and it started right up again!
Still giving it 5 stars, because I can't fault Westinghouse for connectors coming undone during shipment. That said, I do wish the above fix had been included in the "troubleshooting" section of the owner's manual.
Recent purchase but really impressed with how quite it is. While testing it I’ve had everything running on my travel trailer accept water pump and water heater and it handled it well.
The owner's manual is terrible. It doesn't explain things fully so that you have to contact Westinghouse repeatedly by phone. The manual is also outdated with confusing diagrams that don't even match the generator display and features. Apparently some oil was left in the generator when packed/shipped and it leaked all over the bottom and sides of the unit and into the plastic bag that it was packed in. So the oil caused the foam baffling on the oil access door to come off and it will not stick back on. Also, be aware of the battery pins that need connecting, not to the battery itself as per in the instructions, but pin to pin. The connecting pin was hidden off to the side in mine and I thought I had a bad battery. Also, as explained to me on the phone, in order to manually crank the motor you have to manually choke it by taking off the side panel and find a choke switch on top of the carburetor. It is a royal pain to unscrew the panel just to manually crank it...bad design! I hope everything else works better than the initial startup problems. The tech told me that a new manual is being written for this generator and I can see why.