The acknowledgment of my order was near immediate. The generator was shipped the next day and stated it would arrive on Thursday, 6 days from across the country. It arrived as stated! The package was not very damaged at all and the generator was not damaged a bit. Took it out of the box, a bit heavy, read the instructions, filled with oil (bottle contained exact amount), put a bit of gas in it and within a few start attempts it started. Perfect! Let it run for 5 minutes to warm up and attached a 12 amp shop vac and it performed exactly as expected. I really like the digital read outs. Can't wait to go camping with it!
I bought this unit after having my 3500 red generator for 2 years because of the extra power and run time. the outside of the generator could use some improvement but for the price you cant beat it. runs great and quiet.
We had problems starting the generator even though we had read the instructions. It stated oil and gas wasn't in the generator. However oil was and we got too much oil in it and had to take some out. In the package there was a container of oil which was not full. In fact the whole box was oily and so was the generator. Had to wipe everything down. Finally after couple of days we finally got it started and took it camping. 1st night it ran great and enough wattage to run AC, all lights on and microwave going. 2nd night had a problem having generator turn on and had to deal with the choke and got it running. After getting home no problem turning the generator on.