My wife purchased the Westinghouse iGen4500 for me as a Christmas gift. I found the manual to be very comprehensive regarding setting up, operating, and maintaining the generator. The engineering and design of the generator are impressive. Access to critical maintenance areas is easy and convenient. The push button electric start and remote start features are game changers. This unit is replacing two Yamaha 1600 watt generators we use for RV camping. Although the wet weight of the iGen4500 is over 100lbs, its roller-board style wheel system makes it easy to move the generator on the ground. With moderate effort, my wife and I together can lift the generator in and out of the bed of my truck. I would recommend this generator for those that need up to 3700 running watts in a single generator.
If I wasn't having some issues it would be 5 stars.. I will edit the review up or down once I get to the bottom of it. Issues are as follows: one of the bolts is stripped out, the head is stripped and the threads.. The main problem is the fact that after I performed the 5 hour break in run, I performed the long term maintenance protocol and found the spark plug terribly fouled and there is black gunk buildup inside the chamber (thru the spark plug port). I used brand new non-ethanol gas and ran it less than 1850 watts just like the manual states. I am posting on forums and trying to get to the bottom of it... I am hoping to get a generator cover as well.
Response from westinghouse.comBy eComm, January 2, 2024
Hi,
Thank you for sharing your experience with us. We're sorry to hear about the issues you've encountered with your generator. Your satisfaction is our priority, and we're committed to resolving these issues. We apologize for the stripped bolt and head concerns. Our support team is ready to assist you. At your earliest convenience, please reach out to us at support@wpowereq.com or 1-855-944-3571 and we'd be happy to assist you!