Customer reviews from westinghouse.com
Westinghouse - 5,000-Watt Dual Fuel Gas and Propane Powered Portable Inverter EFI Generator with Remote Electric Start, LED Data Center - Blue
Average customer rating
4.7
(8,182 Reviews)
Rating breakdown 8,182 reviews
5 Stars
6,517
4 Stars
1,429
3 Stars
132
2 Stars
45
1 Star
59
98%of customers recommend this product.
(
7,599 out of
7,789)
Customer Reviews for Westinghouse - 5,000-Watt Dual Fuel Gas and Propane Powered Portable Inverter EFI Generator with Remote Electric Start, LED Data Center - Blue
Customer Rating
4
Great features and quiet.
on June 30, 2021
Posted by: Snowflke33
from Pleasanton, CA
This is a very quiet generator. The functions are easy to use.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
iGen 4500DF What a bad experience out of the box
on June 29, 2021
Posted by: Texas Neal
from Houston Tx
I so wanted to love this generator and it has turned out to be such a bad experience right out of the box. I was excited when this generator arrived just in time for our upcoming camping trips. I read the manual from cover to cover to make sure I followed all instructions prior to start-up and to run the suggested break-in procedures.
First issue - As soon as I put fuel in the generator for the first time it came pouring out of the bottom of the generator. Thank goodness I hadn't started it yet, as the fuel screw in the bottom of the carburetor float bowl was missing and fuel what just pouring out. I called the support number and got my first case number. I explained that we had bought the generator for our upcoming weekend camping trip and was emailed the next day that if we need to use the generator to go to the hardware store and buy a 6mm or 8mm screw for the missing carburetor drain screw. Unfortunately, a standard machine screw doesn't stop the gas from entering the drain tube. I have emailed back and forth a few times with videos of each step and they have a new part headed my way. Unfortunately, it is going to be a 10-day delivery. The email responses from the tech team have been timely. At this point, I have still not been able to start the generator.
Second issue - Since I still had to perform the break-in procedure, I decided to run the break-in on propane. As soon as I fire up the generator I notice the display/control center showing power output and total run time was completely dead. I was planning on using it for the break-in load and to monitor the break-in time but it didn't work at all. Now I have a second case number for a dead display/control center.
Third issue - After I run the suggested break-in cycle and went to disconnect the propane and the fitting completely came out of the front of the generator. I didn't even torque the propane hose in at all! I will now have to email the tech team on one of my previous cases to report this issue.
I have now owned the generator for 2 weeks have at least 2 different case numbers and three different manufacturing defects. I have now missed using the generator on both my camping trips. I am beyond disappointed in the IGen 4500DF experience right out of the box.
I have included a couple of pictures of the issues so far. I also have several videos I have taken along the way but can't figure out how to upload them at the moment. I have requested a call back on these issues and hope to get these issues resolved soon.
No, I would not recommend this to a friend.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy to use and set up
on June 29, 2021
Posted by: Rhwarren76
from Texas City Tx
I bought this product a week ago and it worked perfectly right out of the box.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy starting
on June 29, 2021
Posted by: Scotty123
from MN
I just bought this generator and I am so glad that I was finally able to get one. This thing runs on gas and propane which is so dang awesome when camping.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Mostly good so far
on June 29, 2021
Posted by: MsFitz
from TX/IL
Unit started well right out of the box using the electric start and recoil. Remote doesn't seem to be pairing to the generator even with multiple attempts. Checked batteries in fob and they are good. Missing the manuals and Quick Start guide upon opening box. Runs quietly but does trip easily on RV AC start up of second unit running on LP. Overall seems solid but to run both AC units we will probably need to parallel to get enough starting amps. Like the option of dual fuel.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great buy
on June 29, 2021
Posted by: Bruce leeroy
from Houston tx
I bought this today and I am very pleased with my purchase
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features
on June 29, 2021
Posted by: Albundy
from Houston tx
I bought these today and I am very happy with my purchase
Written by a customer while visiting westinghouse.com
Customer Rating
4
No notable issues - careful with initial oil fill.
on June 29, 2021
Posted by: Hutch83
from Cumberland, RI
Followed instructions and fired up just fine with electric start on propane fuel - ran for an hour to break in. Only issue was entire container of oil ended up exceeding capacity. Did seem to be a small amount of oil in there from factory so may need just less than the 0.6L capacity when initially filling.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com