Customer reviews from westinghouse.com
Westinghouse - 5,000-Watt Dual Fuel Gas and Propane Powered Portable Inverter EFI Generator with Remote Electric Start, LED Data Center - Blue
Average customer rating
4.7
(8,182 Reviews)
Rating breakdown 8,182 reviews
5 Stars
6,517
4 Stars
1,429
3 Stars
132
2 Stars
45
1 Star
59
98%of customers recommend this product.
(
7,599 out of
7,789)
Customer Reviews for Westinghouse - 5,000-Watt Dual Fuel Gas and Propane Powered Portable Inverter EFI Generator with Remote Electric Start, LED Data Center - Blue
Customer Rating
5
just what I wanted
on February 4, 2024
Posted by: JohnEB
from Portland, OR
Bought this after an unusually severe power outage, with lots of trees down and ice storm conditions (which meant it took 6 days of below freezing temps before power restored). But this will fit the bill very well, with options for cleaner fuel, and enough outlets to be able to keep our house warmer and food preserves well.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Does the work, good product.
on February 4, 2024
Posted by: RBranco
from Westland, MI
Does the work, good product, good quality. Recommend
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Good product but needs some improvements
on February 4, 2024
Posted by: Leg56
from North Dakota
I bought an iGen5000DFc (why is it also referred to as iGen4500Dfc?) about two weeks ago and all I have done with it so far is ran the break-in period for about seven hours and changed the oil after the initial oil fill.
The unit appeared to have had a hard drop during shipping. Both the upper and lower styrofoam packing was broken and both access panels were popped open. There was a hole in the shipping box and the battery strap is missing. The User Manual is vague and in some cases misleading regarding the operation of the unit. There is a great deal of warning information but operating and maintenance information took reading and rereading and visits to Youtube to figure out. There is very limited information regarding the Data Center but I eventually figured out most of it on my own. My biggest problem was with the small sizes of the two access panels. After skinning up my hands plugging in the battery and searching for the still missing battery strap I went to the oil access panel and used the screw in funnel that was provided for the initial oil fill which worked out good. After the five hour recommended break-in period I wanted to change the oil which I do on all my new engines. This was a problem. The block drain fitting does not line up with the access panel but after some finesse and more skinned knuckles I drained the oil. Putting the fitting back in was another problem but with a combination of wrenches, sockets and duct tape got the job done. I suggest having your engineering designers take a look at this issue as I expect it to be a problem for many unless they have access to some special wrenches and small dexterous hands. Please send out a battery strap! My contact information is with the Product Registration.
The unit appeared to have had a hard drop during shipping. Both the upper and lower styrofoam packing was broken and both access panels were popped open. There was a hole in the shipping box and the battery strap is missing. The User Manual is vague and in some cases misleading regarding the operation of the unit. There is a great deal of warning information but operating and maintenance information took reading and rereading and visits to Youtube to figure out. There is very limited information regarding the Data Center but I eventually figured out most of it on my own. My biggest problem was with the small sizes of the two access panels. After skinning up my hands plugging in the battery and searching for the still missing battery strap I went to the oil access panel and used the screw in funnel that was provided for the initial oil fill which worked out good. After the five hour recommended break-in period I wanted to change the oil which I do on all my new engines. This was a problem. The block drain fitting does not line up with the access panel but after some finesse and more skinned knuckles I drained the oil. Putting the fitting back in was another problem but with a combination of wrenches, sockets and duct tape got the job done. I suggest having your engineering designers take a look at this issue as I expect it to be a problem for many unless they have access to some special wrenches and small dexterous hands. Please send out a battery strap! My contact information is with the Product Registration.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, February 5, 2024
Hello, thank you for such a detailed review, this is extremely helpful to us as we can shape improvements and future products off of them! We are genuinely sorry to hear about your experience with the unit and understand your frustrations. I have passed your feedback to our both our quality control and product development teams to ensure that we are producing the best possible products for our customers. To receive a battery strap please contact us at 1-855-944-3571 or support@wpowereq.com.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Too early to tell
on February 4, 2024
Posted by: Donkey0143
from La
I just bought it. I haven’t started it yet.
The reviews were great. This model has a manual choke, so hopefully no issues
The reviews were great. This model has a manual choke, so hopefully no issues
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great features.
on February 3, 2024
Posted by: TK81
from St Louis, MO
I bought the IGEN 5000DFC yesterday. I found this unit to provide lots of great features. The multi display is outstanding and provides full status of the unit while operating. The dual fuel option is really a great feature as well. A couple items that I found could be improved: 1) The manual is vague on the operation. Fails to say how to turn the unit on specifically & how to turn it off. I figured it out & its simple.by pushing the round start button to turn on & also to turn it off. 2) Read the manual fully before operating. Fortunately I did this. The unit ships without any fluids in place. Must service the engine oil before you start it. 3) Engine oil service port is small & difficult to get into if you have larger hands. Otherwise, This is a great unit. Quiet and delivers as expected.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
So far it exceeds my expectations
on February 3, 2024
Posted by: McGrath fx
from Cottage Grove, OR
Great instructions - started right up with propane via the remote fob.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Good generator
on February 3, 2024
Posted by: Swagy D
from Hesperia, California
I bought this three weeks ago and it's been working ever since. Never broke down
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great addition to RV
on February 2, 2024
Posted by: Ringface911
from Vancouver,BC
Recently purchased this gem for our RV . It powers everything no problem. It's pretty quiet for its size but I just run it on propane in the back of my pick up with the canopy on and i can hardly hear it. Love the propane.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com