Customer Reviews for Westinghouse - 4,650/3,600-Watt Dual Fuel Gas and Propane Powered Portable Generator with Remote Electric Start - Blue
Customer Rating
1
Very concerned with the quality of oil they sent
on February 22, 2025
Posted by: Kirtis
from Phoenix, Arizona
I bought a few days ago and was very disappointed with the provided oil seeing how it has what seemed to be bits of black plastic material floating in it. I’m glad I was paying very close attention when filling the generator with said oil, only to watch the bits of foreign materials go right down into the crank case. Had to drain and replace with store bought oil instead. Very disappointing! Hope they reach out for help soon!
Response from westinghouse.comBy eComm, February 24, 2025
Hi,
Thank you for your review and for sharing your experience with us. We’re sorry to hear about this issue and truly appreciate your feedback. Quality is our top priority, and we want to make things right for you. Please reach out to us at westinghousevip@wpowereq.com at your earliest convenience, and we’ll do our best to resolve this.
This was my first generator purchase. With very little experience, I did some research and chose this one. Upon arrival I was able to unload the box and set up the generator by myself (very easy and all explained in the manual).
As a 140lb woman I had no problems moving/unloading this generator and getting it running. Started up on first pull. I haven’t actually had to use it yet to power anything but I’m very optimistic it will continue to go smoothly.
Had flu when received and just now opened to find damages to frame from dropping on something and don't know if I should fill with oil and gas or wait for an answer as we are expecting snow tomorrow
I bought this dual fuel generator so I could run it on propane, which is easier to deal with. Started just fine so I’m hoping to be able to power my refrigerator and freezer if the power goes out for longer than a day.