Customer reviews from westinghouse.com
Westinghouse - 2,550-Watt Dual Fuel Gas and Propane Powered Portable Inverter Generator with Recoil Start, LED Data Center - Blue
Average customer rating
4.7
(3,706 Reviews)
Rating breakdown 3,706 reviews
5 Stars
2,972
4 Stars
593
3 Stars
76
2 Stars
22
1 Star
43
97%of customers recommend this product.
(
3,410 out of
3,511)
Customer Reviews for Westinghouse - 2,550-Watt Dual Fuel Gas and Propane Powered Portable Inverter Generator with Recoil Start, LED Data Center - Blue
Customer Rating
5
Simple to use
on May 5, 2019
Posted by: SZ65
from California
Bought it 1 1/2 ago, still running strong, no issues. Keep it in box, drain fuel and store it per the user manual. Just ordered my second one
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
igen2500
on April 22, 2019
Posted by: Rob L
from lindsay,On
started 1st pull out of the box,does what it says it dies
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great little generator!
on April 21, 2019
Posted by: Bryan530
from Grass Valley CA
Small lightweight & so so quiet, easy to setup fuel-up & startup, even my mom & kids can start it.
Written by a customer while visiting westinghouse.com
Customer Rating
4
Works Great but arrived dammaged.
on April 19, 2019
Posted by: Chanman
from MA
Great Inverter,...works great, relatively quiet but arrived damaged. Could have been designed better with quick disconnect wingnuts for side panel acess.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
so far so good
on April 19, 2019
Posted by: yves
from quebec
I bought this a few days ago.I ran it for 15 minutes....sump pump worked great...good quality...good price:)
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Powerful little generator, quality control issues
on April 17, 2019
Posted by: Ciscoz
from Winnipeg, Manitoba
After much research into which suitcase size generator had the best options, performance, decibel level, and price point I came to the conclusion that the Westinghouse iGen2500 fit that bill. This model is the same size as most 2000 surge/1700 run size generators, but this one performs at 2500 surge/2200 run capability. It also has some handy digital monitoring that most small generators don't. My concern was that a number of reviewers on various sites reported receiving damaged units from the factory, specifically broken spark plugs and spark plug caps. I reside in Canada and would have ordered from a Canadian supplier to simplify the return process (in case this was needed), however the only Canadian retailers for this generator, Home Depot Canada and Amazon.ca, had no stock and had no known restock date. So, hoping I would not need to submit a return I ordered one from Home Depot USA who had the best U.S price I could find, but required a trip to the U.S to pick up as they will not ship to Canada. To my dismay the unit I received was damaged. The spark plug was cracked, and the engine shut-off switch (behind the front panel) was broken. The spark plug was no big deal, but the kill-switch repair would have involved major disassembly, so it had to be returned, which meant a return trip to the border, as Home Depot would only cover return shipping within the U.S. and UPS could not figure out how to charge me just the difference. Home Depot handled the return very quickly. By the time all this took place, I discovered stock of this item was available in Canada thru Amazon.ca again so I was able to re-order the item within Canada. The second unit arrived with some serious crud/sediment in the gas tank, and what looked like small rust spots and staining on the inner gas tank walls that required numerous flushes to clear, but no physical damage was evident. I decided to take a chance that the crud appeared since the factory run-up and hope a good rinsing will prevent any further issues. It appears to have a small inline fuel filter that should catch any remaining sediment, and can be replaced if required. After careful break-in it seems to be operating as well as I'd hoped, and is able to run numerous tools and produce the expected 2500/2200 watts. The digital monitoring is very nice, cycling thru the various information modes and keeping me notified of all the important data regarding its operation. A friend who works in construction and uses numerous of the expensive "H" variety generators confirms this unit is as quiet as their red units, which is supposedly where the bar has been set. So despite the initial quality control issues, I will give it a 4 star rating for now, hoping the initial purchase experiences don't reflect the longevity I hope to get out of this generator, to be used as my supplemental RV power supply. Here's hoping Westinghouse reads this and corrects the problems coming out of the factory so others can enjoy their fine product without the hassles of returns and having to deal with these sorts of issues in a brand new unit.
I would recommend this to a friend!
Response from westinghouse.comBy Westinghouse, April 18, 2019
Hi Ciscoz,
We appreciate the time you took to leave such a detailed review of your experience! We're very sorry to hear about the incident with the shipping troubles between Canada and the U.S. and apologize about any inconveniences it may have caused you. We understand it may have been frustrating, but we're happy to hear that you were able to get it resolved properly.
It is very normal to see sediment in the fuel tank as that is a byproduct of the assembling process.It sounds like you were able to properly flush it out and get it started without a hitch. After all is said and done, we're very glad that you are enjoying your new iGen2500.
Thank you for bringing this to our attention as we will definitely keep it in mind for any future improvements we may implement in the future. Once again, thank you for selecting Westinghouse as your top choice for portable power!
Have a great day!
We appreciate the time you took to leave such a detailed review of your experience! We're very sorry to hear about the incident with the shipping troubles between Canada and the U.S. and apologize about any inconveniences it may have caused you. We understand it may have been frustrating, but we're happy to hear that you were able to get it resolved properly.
It is very normal to see sediment in the fuel tank as that is a byproduct of the assembling process.It sounds like you were able to properly flush it out and get it started without a hitch. After all is said and done, we're very glad that you are enjoying your new iGen2500.
Thank you for bringing this to our attention as we will definitely keep it in mind for any future improvements we may implement in the future. Once again, thank you for selecting Westinghouse as your top choice for portable power!
Have a great day!
Written by a customer while visiting westinghouse.com
Customer Rating
5
WORKS GREAT
on April 17, 2019
Posted by: duke
from michigan
just received generator , unboxed added oil and gas . gave her a pull , she took off . very quite .
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
GREAT GENERATOR
on April 10, 2019
Posted by: reggie666
from saguenay
VERY HAPPY WITH MY BUY!!! compare to honda gen but 4 times cheaper
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com