Customer Reviews for Westinghouse - 5,000-Watt Gas Powered Portable Inverter Generator with Recoil Start, LED Data Center - Blue
Customer Rating
4
iGen4500 - Satisfied, won't run w/ Power Watchdog
on August 5, 2019
Posted by: Dustin99
from Kansas
It's only been running for 3 hours but I'm satisfied. Solidly built. Good operating instruction manual. Easy to start. Very quiet can stand right next to it and hold a conversation with someone. Little vibration. However, the remote start doesn't work, but the remote stop does. My RV has a built in, 50 amp power monitor system (PMS) that shuts power off if an incoming electrical problem is detected. PMS won't allow the RV to power up when connected to the iGen4500; it says there's no ground detected. Westinghouse Service Tech is looking into this issue for me. If they can't figure this out I'll be returning the generator. The generator produces +63 volts on the hot leg of a 120 volt outlet and -63 on the low side of the outlet, so 120 is measured between the two plug pins.
Used this one time and now dealing with customer service to get it fixed. Hopefully it gets a good solution
Response from westinghouse.comBy Westinghouse , Westinghouse , August 2, 2019
Hi Jenks,
We're sorry to hear that your iGen4500 is no longer operating as it should. Calling our customer support team was the right move, and we will get to your case as soon as possible. In the mean time, thank you for your patience, and thank you for choosing Westinghouse.
We bought this to use on our 2016 Springdale camper went with a 4500 needed the extra for the air-conditioning kicking on and off works great it is so quiet you can’t even hear it when you’re inside the camper at night and the energy saver mode is the most saves on fuel five stars
Bought this for my boat and I continually get comments about how quiet it is, which is very important when you are out in nature. Had a little trouble at first with one of the internal gears sticking but it hasn't been a problem since. Also, it only shuts off when I turn off the fuel which takes a few minutes but is not an issue. I like how solid it is and doesn't take up a lot of space.