After a year with 26 hrs run time an issue developed that was addressed by a manufacturer’s recall. Response was immediate and a new unit was sent out. Westinghouse exceeded expectations on how this was handled. Unit is very quiet, great run time on a tank of gas, easy operation and handles a full load on our RV effortlessly.
I purchased the Igen4500 to replace an older,smaller conventional generator. Set up was easy after reading the manual completely first. The generator started right up and I ran it for a half hour or so. It's really quiet compared to the conventional generator. It's primary function will be to supply backup power after a Hurricane. So, it will be a while (hopefully never) before any long term usage. I do not however expect any problems because of the build quality.
I have not had an occasion to use the lgen4500 but having it provides me with an added sense of security. Knowing I have power when needed and that this generator will start when it is needed.
The product did not work when it arrived. After trying all the troubleshooting tips and sitting on hold with customer service, I found multiple YouTube videos all saying the same thing. I had to pop off the panels (which are not easily done) and found that a cable arrived unattached that controlled the idle. I plugged that in and everything has worked great since. It's a really nice unit, I just don't like that I had to take it apart new out of the box to get it to work.
Had it for 2 weeks ran 2 heat and load cycles so far and multiple oil changes. No choke issues. And starts right up. Changed out plug right away for an ngk equivalent