Customer reviews from westinghouse.com
Westinghouse - 14,500-Watt/11,500-Watt Dual Fuel Portable Generator with Transfer Switch Outlet, Remote Start and CO Sensor - Blue
Average customer rating
4.9
(7,397 Reviews)
Rating breakdown 7,397 reviews
5 Stars
6,580
4 Stars
726
3 Stars
60
2 Stars
16
1 Star
15
98%of customers recommend this product.
(
6,774 out of
6,941)
Customer Reviews for Westinghouse - 14,500-Watt/11,500-Watt Dual Fuel Portable Generator with Transfer Switch Outlet, Remote Start and CO Sensor - Blue
Customer Rating
5
Great Product
on May 16, 2025
Posted by: New home
from North Carolina
Great features, exactly the size and features we needed for our home.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great product
on May 16, 2025
Posted by: TexasGiddings
from Texas
Recently purchased for the upcoming hurricane season in Texas. Tried it out and it works great. Provides peace of mind!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features
on May 16, 2025
Posted by: Robbienagbar
from Sugar Land, TX
Excellent packaging, received with no damage. Added oil, connected battery - started on first try. Ready for hurricane season.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Its great product at resonable price
on May 16, 2025
Posted by: Gurlal
from Texas
I love this genrator. More powerfull genrator with alot of feature with tri fuel main reason to buy it.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Good Generator for Home Backup
on May 16, 2025
Posted by: Kim D.
from Florida
Bought this last month as an upgrade to an old generator. Only assembly was putting on feet and wheels. Wanted one with an electric start and that we could use as emergency backup power during hurricane season. Had an ATS installed and the generator hooked up perfectly. Did a test run using gasoline for 2 1/2 hours and it ran as expected. Need to test using propane next. Overall very pleased with the purchase and the price.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
Will not start
on May 16, 2025
Posted by: Tash013
from Apollo Beach, FL
After setting everything up gas oil ect. It will not start up. Call the support number the girl was no help & rude then stated i needed to register it & send a video in.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, May 19, 2025
Hi,
We're very sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide, and we apologize for any frustration caused. Your feedback will be shared with our support team for review and improvement. We understand how important it is for your generator to be up and running, and we’d like to make things right. If you're willing, please reach out to us again at westinghousevip@wpowereq.com with your case number and we'll make sure your concerns are addressed as soon as possible.
Thanks,
Sydney, Westinghouse
We're very sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide, and we apologize for any frustration caused. Your feedback will be shared with our support team for review and improvement. We understand how important it is for your generator to be up and running, and we’d like to make things right. If you're willing, please reach out to us again at westinghousevip@wpowereq.com with your case number and we'll make sure your concerns are addressed as soon as possible.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
Hope Gen runs as well as packed and easy setup!
on May 16, 2025
Posted by: Fellow Consumer 12345
from Fargo, ND
It was obvious that a lot of thought and experience went into packing and making user set up as intutitive and as easy as possible. If the same impressive engineering went into the design of the generator, then we should be good to go. We have not started the generator yet since not sure if want to leave oil set in it.
Bought this tri fuel so would not have issues with gasoline going bad or having to drain it and yet, if ever need to use gasoline as a last resort, we have that option.
P.S. If left a review based on getting the online warranty to form to accept my info, then I would have left a 1 star since had to refill numerous times i.e. really really hope generator engineers are better than the web guys.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great Generator
on May 16, 2025
Posted by: JJordan13
from Tampa, Florida
Lots of power for the size and weight. Easy to setup and easy to function. Confident that I can depend on this unit during hurricane season.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com