Customer reviews from westinghouse.com
Westinghouse - 14,500-Watt/11,500-Watt Dual Fuel Portable Generator with Transfer Switch Outlet, Remote Start and CO Sensor - Blue
Average customer rating
4.9
(7,396 Reviews)
Rating breakdown 7,396 reviews
5 Stars
6,579
4 Stars
726
3 Stars
60
2 Stars
16
1 Star
15
98%of customers recommend this product.
(
6,773 out of
6,940)
Customer Reviews for Westinghouse - 14,500-Watt/11,500-Watt Dual Fuel Portable Generator with Transfer Switch Outlet, Remote Start and CO Sensor - Blue
Customer Rating
2
Worked well for a day and then stopped producing
on July 19, 2024
Posted by: WarrantySupportHopeful
from Houston, TX
I bought this unit to replace a small competitor's unit as an upgrade. The quality seemed good out of the box and the unit ran great through the break-in period, but when counted upon following hurricane Beryl, the unit began having issue around ~29 hrs of total run time where it began intermittently dropping power. During this time it became very sensitive to any load fluctuations and the LCD would go blank when it would cut off power generation. At no time during these issues did the engine shut off or any breaker trip. My assumption is a bad voltage regulator, but I am no generator expert.
I'm hopeful that Westinghouse will work to resolve my issue as the unit is less than a month old and all maintenance and break-in instructions were followed to a T. Hopefully they stand by their product and get me back up and running!
I would recommend this to a friend!
Response from westinghouse.comBy eComm, July 22, 2024
Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
does exactly what i needed
on July 19, 2024
Posted by: drohe
from atmore alal
I purchased about a month ago and it is running my whole house when an emergency arises. 1600sf central heat pump 4 freezers 2 refrigerators lights fans and tvs
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Runs like a gem
on July 19, 2024
Posted by: Texaspete4413
from Houston
Purchased after we lost power in late May for 3 days. Easy to assemble and set up. After Hurricane Beryl we lost power. Started first push of the button and ran non stop for 2-1/2 Days only stopping to add gas.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Looks good!
on July 19, 2024
Posted by: Anonymous
from Houston tx
Powered whole house, runs actually very quiet it, I love it
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
11500 Gen
on July 20, 2024
Posted by: MJB11
from INDIANA
Purchased this product to support the house during power outages.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Just what I needed for power outages
on July 20, 2024
Posted by: Skyhawk45
from Pittsburgh
This is a great generator with thee fuel options. My sewage grinder pump needs power so we can shower, us the bathroom, and our sinks. Very important during power disruptions. Thanks for a great piece of equipment!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Runs Great
on July 20, 2024
Posted by: gallo713
from Houston
I bought in case of emergencies and Houston disasters. Our Westinghouse was able to keep my home powered during the power outage after Hurricane Beryl and runs great.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Whole Home
on July 20, 2024
Posted by: Ike713
from Texas
I bought this after a storm in the Houston area and was pleased with the quality.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com