Customer reviews from westinghouse.com
Westinghouse - 14,500-Watt/11,500-Watt Dual Fuel Portable Generator with Transfer Switch Outlet, Remote Start and CO Sensor - Blue
Average customer rating
4.9
(7,428 Reviews)
Rating breakdown 7,428 reviews
5 Stars
6,607
4 Stars
728
3 Stars
62
2 Stars
16
1 Star
15
98%of customers recommend this product.
(
6,797 out of
6,964)
Customer Reviews for Westinghouse - 14,500-Watt/11,500-Watt Dual Fuel Portable Generator with Transfer Switch Outlet, Remote Start and CO Sensor - Blue
Customer Rating
4
Good value
on May 17, 2025
Posted by: Poopee
from Missouri
I bought this to be prepared for power outages. After setting it up, it started right away. Have only used it so far to power a 110 grinder. I like that it can be powered with gas, propane or natural gas. It can be used anywhere.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator that comes through when needed
on May 17, 2025
Posted by: Martykac
from Manhattan IL
This Generator kept my house house running including a 4T Ac unit during a storm we had recent. I love how you can use three different types of fuels which makes it so much more versatile.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Happy SoFar
on May 17, 2025
Posted by: SGWestGen
from Bridgport, MI
I have only gone through the process of ordering, assembly and initial startup but so far I have been very pleased. The box when opened had the parts very neatly packaged and the assembly was very easy. The initial startup was also a snap and I look forward to many years of reliable use. Hopefully!!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
remote control cut off
on May 17, 2025
Posted by: kia7313
from epes, Alabama
i just love it easy set up. heavy and durable quick start up easy plug in
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
The 10500/13500TFc
on May 16, 2025
Posted by: ToniWren
from Tomball,TX
Had the electrician added the soft start for my 5Ton central AC,turned on evrything excluding my dryer, it powered the whole house without choking. Thanks Westinghouse!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great Generator
on May 16, 2025
Posted by: JJordan13
from Tampa, Florida
Lots of power for the size and weight. Easy to setup and easy to function. Confident that I can depend on this unit during hurricane season.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Hope Gen runs as well as packed and easy setup!
on May 16, 2025
Posted by: Fellow Consumer 12345
from Fargo, ND
It was obvious that a lot of thought and experience went into packing and making user set up as intutitive and as easy as possible. If the same impressive engineering went into the design of the generator, then we should be good to go. We have not started the generator yet since not sure if want to leave oil set in it.
Bought this tri fuel so would not have issues with gasoline going bad or having to drain it and yet, if ever need to use gasoline as a last resort, we have that option.
P.S. If left a review based on getting the online warranty to form to accept my info, then I would have left a 1 star since had to refill numerous times i.e. really really hope generator engineers are better than the web guys.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
Will not start
on May 16, 2025
Posted by: Tash013
from Apollo Beach, FL
After setting everything up gas oil ect. It will not start up. Call the support number the girl was no help & rude then stated i needed to register it & send a video in.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, May 19, 2025
Hi,
We're very sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide, and we apologize for any frustration caused. Your feedback will be shared with our support team for review and improvement. We understand how important it is for your generator to be up and running, and we’d like to make things right. If you're willing, please reach out to us again at westinghousevip@wpowereq.com with your case number and we'll make sure your concerns are addressed as soon as possible.
Thanks,
Sydney, Westinghouse
We're very sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide, and we apologize for any frustration caused. Your feedback will be shared with our support team for review and improvement. We understand how important it is for your generator to be up and running, and we’d like to make things right. If you're willing, please reach out to us again at westinghousevip@wpowereq.com with your case number and we'll make sure your concerns are addressed as soon as possible.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com