Customer Reviews for Coleman - Vintage 54 Qt. Steel Belted Cooler - Green
Customer Rating
3
Latch isn't secure
on July 22, 2020
Posted by: Claytargetshooter
from Upstate NY
Gender:Male
Nice cooler but the latch isn't secure at all.
Ice retention was OK. A couple of bags of cubed ice lasted around 36 hours in warm weather.
No, I would not recommend this to a friend.
Response from coleman.comBy Coleman consumer care, Outdoor and Recreation, October 9, 2020
Thank you for bringing this to our attention. Your feedback helps us get better. We’re sorry you had a bad experience on our Cooler latch. We apologize that our product did not satisfy your expectations.Allow us to investigate this issue further. Please contact our Consumer Care hotline at 1-800-835-3278. For your convenience, we are available from Monday to Friday from 8:00 am to 5:00 pm EST. We would love to hear more about this concern.
Have used this many times and does not work well with blue frozen ice. No cold drinks really disappointed in it
No, I would not recommend this to a friend.
Response from coleman.comBy Coleman Consumer Care, Outdoor & Recreation , October 14, 2020
Hi, We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us at 1-800-835-3278, Monday - Friday from 8:00 am - 4:00 pm CST or by email through https://www.coleman.com/contactus/. We want to hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better.
Within 1 month of use every weekend the latch wears out. Dose not seal good / poor quality latch. Latch is plastic junk strange due to the rest of the ice chest looks bullet proof. You need to pre ice the chest or your ice will melt fast.
No, I would not recommend this to a friend.
Response from coleman.comBy Coleman Consumer Care, Outdoor & Recreation , October 14, 2020
Hi, We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us at 1-800-835-3278, Monday - Friday from 8:00 am - 4:00 pm CST or by email through https://www.coleman.com/contactus/. We want to hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better.
This would be a good cooler for a day trip but I don’t recommend it for camping. Ice doesn’t stay cold/frozen for more than a half day in warmer temperatures. Also dents easily.
No, I would not recommend this to a friend.
Response from coleman.comBy Coleman Consumer Service, Outdoor & Recreation , June 3, 2020
We appreciate the time you took to let us know your experience with us. Coleman® is known for its durable and quality outdoor products. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would love nothing more than to correct the issue and restore your faith in us. Please don't hesitate to contact us at 1-800-835-3278 Monday - Friday: 9:00 am - 5:00 pm EST. We look forward to rectifying this issue for you.
I have another of these that I've had for over 10 years and love so when I saw this on sale a year ago I bought it but I didn't have use for it until this past month, I used it twice and the second time I used it, the inside plastic lid separated from the styro-foam insulation on the lid making the seal worthless and the ice not last at all. I've always loved these coolers but I have to say I'm really disappointed after paying such a high price for a defective cooler.
No, I would not recommend this to a friend.
Response from coleman.comBy Coleman - Consumer Care, Outdoor and Recreation, May 6, 2020
Dear Ellis, Thank you for your feedback. We're sincerely sorry about your negative experience with your Coleman Cooler It’s important to us that our consumers are more than satisfied and we would like the opportunity to resolve this issue immediately. We understand that this is not the service you are expecting from Coleman® and we would love the opportunity to restore your faith in us. Please contact our Consumer Care hotline at 1-800-835-3278. For your convenience, we are available from Monday to Friday from 8:00 am to 6:00 pm CST. We look forward to rectifying this issue for you.