Cooler is nice and seems to work as advertised. But Coleman really needs to step up their shipping. The cooler arrived in a torn cardboard box and upon inspection of the cooler itself I discovered the left top corner of the lid noticeably dented which corresponds to the box damage
Response from coleman.comBy Customer Care, June 21, 2024
Hello!
Thank you very much for your feedback and for letting us know about this situation! It should have never happened!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.
Old school works way better than plastic coolers for sure, highly recommended!
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Customer Rating
5
on July 25, 2024
Posted by: 1952 camper
Just received my new cooler. I am retiring my one from 50 years ago. No dents. It arrived 4 days early
Written by a customer while visiting coleman.com
Customer Rating
1
A cooler won’t close is not going to work.
on July 28, 2024
Posted by: Chuko
from Portland, Oregon
Gender:Male
We love the retro looks, but for the past 3 years this cooler never work like it should be, we had replace the handle latch twice and the lid just won’t close right, any bump on the road or little bit of force will open the cooler lid.
No, I would not recommend this to a friend.
Response from coleman.comBy Customer Care, July 29, 2024
Hello!
Thank you very much for your feedback on our Vintage 54-Quart Steel Belted® Cooler! We are very sorry to hear about the lid issues and we sincerely apologize for the inconvenience caused!
Unfortunately, the warranty period for this cooler is only one year old, we apologize!
Should you require any further assistance, please kindly reach out to us directly via our official "Contact Us" page.
Good product . It looks great . But the packaging needs some work . We paid for overnight shipping , and it arrived a day late . And then most disappointing is that the cooler has a dent on the side . Please work of the packaging to have more paddings on sides of box .
I would recommend this to a friend!
Response from coleman.comBy Customer Care, August 20, 2024
Hello!
Thank you very much for your feedback on our Vintage 54-Quart Steel Belted® Cooler! We are very sorry to hear about the order and we sincerely apologize for the inconvenience caused! It should not have happened!
Should you require any further assistance, please kindly reach out to us directly via our official "Contact Us" page.