Customer reviews from coleman.com
Coleman - Pro 24-Can Soft Cooler - Neptune
Average customer rating
4.8
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
52
4 Stars
8
3 Stars
1
2 Stars
0
1 Star
1
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Coleman - Pro 24-Can Soft Cooler - Neptune
Customer Rating
4
Great Product
on April 21, 2025
Posted by: kelseyp86_4358
[This review was collected as part of a promotion.] This cooler kept ice in a bag for about 4-6 hours. I was able to successfully transport food from one destination to another without the ice melting. It’s very sturdy and the ice water did not collect in the bottom of the cooler.
Written by a customer while visiting influenster.com
Customer Rating
5
Perfect, practical cooler
on April 29, 2025
Posted by: crosey_180
[This review was collected as part of a promotion.] My new go to for road-trips! It’s durable, fits so much in a compact space, and I love all of the pockets and compartments store utensils, napkins, or even my phone and keys. It does its job and keeps things cool all day, even in the sun.
Written by a customer while visiting influenster.com
Posted by: Imran
Gender:Male
Verified Purchase:Yes
I'm so happy with this Coleman Pro 24-Can Soft Cooler; it's become my go-to for just about everything. What I love is how it's genuinely tough and well-built—you can just feel the quality—but it's still light and really comfortable to carry around with the padded strap. It seriously keeps things cold all day long, and the little details make a big difference, like the smooth, oversized zippers and the separate dry pocket on the lid which is perfect for my phone and wallet. It honestly feels like one of those super expensive coolers but at a much more reasonable price. If you're looking for a durable, practical soft cooler that just works great for day trips or picnics, this one is a fantastic choice.
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Posted by: SG174
Verified Purchase:Yes
Great cooler. Well made, high quality. Kept items chilled all day
Written by a customer while visiting coleman.com
Posted by: Ryan K.
from Atlanta, GA
Gender:Male
Verified Purchase:Yes
I already have a larger cooler that I love, but sometimes we just need a smaller one when it's just me and my wife. This one has been absolutely perfect. Coleman put a lot of thought into this one to deliver all needs. The cooler compartment holds a larger volume than expected and keeps things very cool. Our favorite part is probably the dry storage on top, easy to toss in phones, keys, etc. The strap and outside material looks great, but is also nice and soft and easy to carry around.
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Customer Rating
1
Poor design and construction
on August 5, 2025
Posted by: Acore
Gender:Male
Cooler was really nice but the top compartment zipper broke after a couple months. First the zipper would get hung up around the corners and run off one side of the teeth. Then the teeth ripped from the cooler. Not a very durable design and left me with a useless top compartment.
No, I would not recommend this to a friend.
Response from coleman.comBy Customer Care, August 7, 2025
Hello there!
Thank you for your feedback—we're glad to hear you liked the cooler overall, but we’re sorry the top compartment zipper didn’t hold up as expected. That’s definitely not the quality we aim to provide.
It sounds like the zipper may have had a design or manufacturing issue, especially if it was snagging and eventually detached from the fabric. We'd like to learn more and see how we can help.
Please feel free to file a warranty claim through our official site here:
🔗 https://www.coleman.com/support/warranty
Be sure to include your model number, photos if possible, and a short description of the issue so our team can review it promptly.
We’re available Mon.-Fri. 9 am – 5 pm Eastern Time.
We appreciate you bringing this to our attention and hope to resolve it quickly for you.
Thank you!
Coleman Consumer Care
Thank you for your feedback—we're glad to hear you liked the cooler overall, but we’re sorry the top compartment zipper didn’t hold up as expected. That’s definitely not the quality we aim to provide.
It sounds like the zipper may have had a design or manufacturing issue, especially if it was snagging and eventually detached from the fabric. We'd like to learn more and see how we can help.
Please feel free to file a warranty claim through our official site here:
🔗 https://www.coleman.com/support/warranty
Be sure to include your model number, photos if possible, and a short description of the issue so our team can review it promptly.
We’re available Mon.-Fri. 9 am – 5 pm Eastern Time.
We appreciate you bringing this to our attention and hope to resolve it quickly for you.
Thank you!
Coleman Consumer Care
Written by a customer while visiting coleman.com