Customer reviews from coleman.com
Coleman - Pro 25-Quart Hard Cooler - Neptune
Average customer rating
4.8
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
51
4 Stars
8
3 Stars
0
2 Stars
1
1 Star
1
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for Coleman - Pro 25-Quart Hard Cooler - Neptune
Customer Rating
5
Coleman Cooler
on May 19, 2026
Posted by: ChelseyL
[This review was collected as part of a promotion.] This cooler was an absolute win. The ice retention was better than expected. On a one day outing it held ice all day. Then into the next day before it was dumped. It's durable for camping. Yet lightweight for tailgating. The wheels and sturdy handle made it a breeze to move around! No downfalls as of yet. Only time will tell the quality of the seals and wheels.
Written by a customer while visiting coleman.com
Customer Rating
2
Did not live up to expectations
on March 18, 2026
Posted by: Snowbird66
from AZ
Gender:Female
Doesn't keep things frozen. Bought it for travel and tested it with two 10 x 8 x 1.5 ice packs and a frozen half liter of water. The cooler was pre-cooled down with separate ice packs before loading. We left the cooler closed from 5 p.m. to 2:30 p.m. the following day. When we opened it, both ice packs were completely thawed and the half liter of water was completely liquid. We ran this test twice. Very disappointed for the money we spent. My ten year old "just plain" Coleman cooler keeps things frozen better than this model. The only reason I gave it two stars instead of one is because it may work for items that just need to stay cool for a day trip, so we will keep it and use it for that purpose.
No, I would not recommend this to a friend.
Response from coleman.comBy Customer Care, March 19, 2026
Hello,
Thank you for reaching out to us with your feedback on our Pro 25-Quart Hard Cooler. We are truly sorry to hear that the cooler did not meet your expectations. We strive to deliver quality products, and it's disappointing to know you encountered issues with ice retention. Your feedback is incredibly important, and we've passed your comments along to our product team for review.
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Coleman® Consumer Care
Thank you for reaching out to us with your feedback on our Pro 25-Quart Hard Cooler. We are truly sorry to hear that the cooler did not meet your expectations. We strive to deliver quality products, and it's disappointing to know you encountered issues with ice retention. Your feedback is incredibly important, and we've passed your comments along to our product team for review.
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Coleman® Consumer Care
Written by a customer while visiting coleman.com
Posted by: David Lord
Verified Purchase:Yes
The pro 25 cooler was a complete bust. I live in my car and keep all my perishable food in a cooler. I was frustrated with other cookers that would only keep cold for a day or so. I bought the pro 25 looking for a bit more performance. It completely disappointed. It would only maintain ice for half a day or one day tops. A complete waste of money. I’m switching back to my dollar store cooler.
Response from coleman.comBy Customer Care, August 20, 2025
Hello David,
We’re sorry to hear that the Pro 25-Quart Hard Cooler did not meet your expectations. The cooler is designed to provide extended ice retention, and it sounds like your experience fell short of that standard. Factors such as ambient temperature, initial ice quantity, and how often the cooler is opened can affect performance, and we recommend reviewing the usage tips in the manual for optimal results.
Please, get in touch with our dedicated team at 1-800-835-3278, operating Monday through Friday from 8:30am to 5:30pm EST. Additionally, you can submit a formal complaint through our online platform: https://www.coleman.com/warranty-information.html or submit a detailed inquiry through our online contact form: https://www.coleman.com/support/contact-us
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Warm regards,
—Coleman Consumer Care
We’re sorry to hear that the Pro 25-Quart Hard Cooler did not meet your expectations. The cooler is designed to provide extended ice retention, and it sounds like your experience fell short of that standard. Factors such as ambient temperature, initial ice quantity, and how often the cooler is opened can affect performance, and we recommend reviewing the usage tips in the manual for optimal results.
Please, get in touch with our dedicated team at 1-800-835-3278, operating Monday through Friday from 8:30am to 5:30pm EST. Additionally, you can submit a formal complaint through our online platform: https://www.coleman.com/warranty-information.html or submit a detailed inquiry through our online contact form: https://www.coleman.com/support/contact-us
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Warm regards,
—Coleman Consumer Care
Written by a customer while visiting coleman.com
Posted by: Jason04
from Georgia
Gender:Male
Verified Purchase:Yes
Great cooler and great size. Keeps ice very well especially for the hot vehicle it stays in.
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Customer Rating
5
Durable!
on May 5, 2025
Posted by: maryd9ba6_9781
[This review was collected as part of a promotion.] We loved this cooler! We just took it to the beach and were able to fit so much in it. It’s relatively lightweight and easy to carry once we adjusted the strap. We love the color on it as well. It held ice for 24 hours and we have not had any problems with it leaking.
Written by a customer while visiting coleman.com
Customer Rating
5
Everything you could ever need in a cooler!
on April 30, 2025
Posted by: shay510_5220
[This review was collected as part of a promotion.] This is the best! It's easily holds 2 bags of sonic ice and keeps it cold for days!!! It's easy to move and sturdy enough to use as a make shift seat if you run out of chairs on your adventure. The color is stunning and the strap makes it easy to carry to any destination. Love this cooler!!
Written by a customer while visiting coleman.com
Customer Rating
4
Compact, Good for smaller events
on April 27, 2025
Posted by: alex55365_8185
[This review was collected as part of a promotion.] WILL UPDATE TBD
Really excited with the size and the drain port on the bottom. The material feels pretty nice and appears easy to clean. I’d prefer the rolling version but this one will be good for smaller events like when we go to the lake, lawn shows, and family reunions.
Written by a customer while visiting coleman.com
Customer Rating
5
The Coleman Pro 45-Quart is built tough and delive
on April 26, 2025
Posted by: kmtomlin_5685
[This review was collected as part of a promotion.] I took it for an overnight camping trip, and the ice lasted the whole trip — even with frequent openings. It's sturdy, easy to pack, and holds a lot.
Size-wise, it’s perfect for a weekend trip or a big day out. It’s not so massive that it’s impossible to move once it’s full, but it fits a surprising amount — drinks, food, even some taller bottles standing up.
One small thing: when it’s completely loaded, it can get heavy, but that’s kind of a given with any good cooler. I’d much rather it be solid and heavy than light and useless.
Overall, it’s reliable, solid, and definitely worth it if you need a cooler that can handle real use.
Written by a customer while visiting coleman.com