There was no black ink in my new HP XL61 cartridge. Therefore not happy. My copier also showed there was no ink. I even put old black cartridge back in copier to make sure I hadn’t gotten them mixed up. Old and new black cartridges were empty of ink.
The young lady who assisted me during check-out was very helpful. I was having difficulties trying to locate my Id & password A a member of Staples. She gladly looked at my cell phone & walked me thru the process. This was a great help for me. Thank you!