Customer reviews from cuisinart.com
Cuisinart - Refurbished Excellent - Espresso Defined Espresso Maker - Black & Stainless
Average customer rating
4.7
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
36
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
1
94%of customers recommend this product.
(
31 out of
33)
Customer Reviews for Cuisinart - Refurbished Excellent - Espresso Defined Espresso Maker - Black & Stainless
Posted by: Anonymous
from Florida
Gender:Female
Verified Purchase:Yes
Sadly, I either received a defective machine or the design of this machine is just faulty. Having had several Nepresso compatible capsule machines prior to trying this one, I noticed that the Cuisinart Em-15 had a great deal of water ending up in the capsule ejection bin after brewing. In fact, the capsules were floating in the bin with the amount of water it had. That never allows the used capsules to dry out and if left a day or more, which one traditional would allow and empty the bin when full, the capsules tend to grow moldy. Since I like to recycle the used capsules, this was a problem for me. Then I also felt that the resulting espresso made by the machine was almost sour bitter, which tends to occur when the level of hydration - the hot water brewing through the capsule, is less than desired. I gather you can program the machine to make the amount of water more than the default setting, but that seems like then the default settings are off by a significant level and the ability to up the water in the brew is limited to a specific level. So I doubt finagling that setting has enough leeway to get the end result espresso truly desirable. This machine was returned because of all these issues, sadly. I wish it were a different outcome because the Cuisinart brand usually is a strong contender for small appliances for me.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, February 18, 2025
Hello- Thank you for taking the time to share your review with us about your Cuisinart item. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com
Posted by: GM Reno
from Reno, NV
Verified Purchase:Yes
So far very simple unit to use. Has worked every time with either single or double. Have a SS-10P1 unit for approx 5-6 years and still working great. Cuisinart products 👍.
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
from Hurst, TX
Gender:Female
Verified Purchase:Yes
Love the size and the sound level of this machine. Most nespresso machines are very loud, but this one is not as obnoxious. It fits perfectly under my cabinets and provides a perfect cup. (There was one brand that would not work and caused leakage, but I don’t think it was the machine’s fault. I’m sticking with Starbucks coffee and it works perfect every time).
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Aagje
from Los Angeles, CA
Gender:Female
Verified Purchase:Yes
I purchased this machine because of the reviews - and they are not wrong. This is a simple machine and works like a charm. I am buying one for my daughter and husband for Christmas
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: . Glenn
from DFW Texas
Gender:Male
Verified Purchase:Yes
This is my fourth machine to brew Nespresso pods. I purchased based on the high ratings and reviews. In my opinion, this machine is better than the reviews indicated.
Pros:
Ease of use
Much quieter than any I have used before
Pros:
Ease of use
Much quieter than any I have used before
Cons:
None
None
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Hotm8er
from Southeast Missouri
Verified Purchase:Yes
We are in love with this little gem! It works perfectly! It takes up very little counter space. And we love the beautiful crema on the top of our delicious Espresso! We may become "coffee poor" after purchasing Espresso pods!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Andrea781
Verified Purchase:Yes
It’s a quality machine. It’s my first cuisinart coffee machine but not my first espresso maker. The pods are easy to get and easy to use machine. Generic review but great purchase and design.
Written by a customer while visiting cuisinart.com
Posted by: Al in AL
from Alabama
Gender:Male
Verified Purchase:Yes
Love my new Cuisinart Espresso maker - no issues with using various pods (Peets are great!) Nice crema, good temperature. Not too loud. Just what I was looking for, at the right price-point.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com