Customer Reviews for NewAir - Refurbished Excellent - 24 Built-in 46 Bottle Dual Zone Wine Cooler with Removable Beechwood Shelves - Stainless Steel
Customer Rating
5
Customer Support Rep - Seymone ..... is Awesome!
on May 9, 2017
Posted by: Susan
from Pompano Beach, FL
Just received my new NewAir wine cooler yesterday and had some questions about the unit. I called their Customer Support number and was fortunate to get Seymone on the line. She was not sure about the question I asked so asked if I would not mind holding while she ran to their showroom to check things out and get the answer for me. Literally, when Seymone returned to the phone, I knew she literally ran because she was out of breath! And, she had the answer to my question! I come from a Customer Service background and in today's world when Customer Service seems to be lacking, Seymone and NewAir confirmed that it still exist and in a most respectable way! Thank you Seymone!!! Your service left me with a warm and appreciative smile!!
We have just built a new home and looked at a large number of wine coolers. The New Air products are attractive and functional. The customer service we received was outstanding, the price was very reasonable and having free shipping was a bonus. We look forward to many years of service from our cooler.
We have just built a new home and looked at a large number of wine coolers. The New Air products are attractive and functional. The customer service we received was outstanding, the price was very reasonable and having free shipping was a bonus. We look forward to many years of service from our cooler.
Ordered the NewAir AWR-460DB Wine Cooler and NewAir ABR-1770 Beverage Refrigerator. The pair match excellent, maintain proper temperature and are very quiet. There was a slight blemish on the handle of the wine cooler and NewAir service department was very helpful in getting a replacement handle shipped. Great experience working the the service department.
Ordered the NewAir AWR-460DB Wine Cooler and NewAir ABR-1770 Beverage Refrigerator. The pair match excellent, maintain proper temperature and are very quiet. There was a slight blemish on the handle of the wine cooler and NewAir service department was very helpful in getting a replacement handle shipped. Great experience working the the service department.
I ended up building a cabinet for the wine cooler as it was easier than retrofitting one of the existing kitchen cabinets. Customer service was great helping me replace some of the shelves which were stained due to a leaking bottle of red wine. I am now going to put a coat of polyurathane on the shelves to protect them.
I ended up building a cabinet for the wine cooler as it was easier than retrofitting one of the existing kitchen cabinets. Customer service was great helping me replace some of the shelves which were stained due to a leaking bottle of red wine. I am now going to put a coat of polyurathane on the shelves to protect them.
I did hours of research on built-in wine coolers for our upcoming kitchen remodel. Most of the reviews on coolers in the $900-$1200 range cited very loud motors. I took a chance on this unit and I am very pleased. While the unit is AT temperature (maintaining the set temperature), it really is whisper quiet. It does cycle on from time to time and the motor noise is noticeable, but not too distracting. We have the unit sitting in the corner of our living room until our kitchen remodel begins, so I can't say at this point if it will be even quieter when it gets built-in with the cabinets. Air & Water contacted me immediately and explained how a delivery company would be contacting me to schedule delivery. They called me one hour before the delivery so I could meet them at my home. They unwrapped the wine cooler and placed it exactly where I wanted it. Looking forward to many years of chilled wines!