Customer reviews from Newair
NewAir - Refurbished Excellent - 24 Built-in 46 Bottle Dual Zone Wine Cooler with Removable Beechwood Shelves - Stainless Steel
Average customer rating
4.4
(329 Reviews)
Rating breakdown 329 reviews
5 Stars
229
4 Stars
54
3 Stars
16
2 Stars
9
1 Star
21
94%of customers recommend this product.
(
134 out of
143)
Customer Reviews for NewAir - Refurbished Excellent - 24 Built-in 46 Bottle Dual Zone Wine Cooler with Removable Beechwood Shelves - Stainless Steel
Customer Rating
2
Poor customer service
on July 26, 2019
Posted by: Tom C
from Palm City. Florida
The unit arrived without screws for the handle. Should be a simple remedy (ship the missing screws). Afterall, I registered the unit on the day I received it from Home Depot. After multiple calls, chats and emails it may be easier just to package up the entire unit and send the wine cooler back (but to whom?? Newair or Home Depot?!
Response from NewairBy NewAir, Customer Service, July 31, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Customer Rating
2
Poor customer service
on July 26, 2019
Posted by: Tom C
from Palm City. Florida
The unit arrived without screws for the handle. Should be a simple remedy (ship the missing screws). Afterall, I registered the unit on the day I received it from Home Depot. After multiple calls, chats and emails it may be easier just to package up the entire unit and send the wine cooler back (but to whom?? Newair or Home Depot?!
Response from NewairBy NewAir, Customer Service, July 31, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Customer Rating
1
Does not hold the temps
on June 20, 2019
Posted by: Kyle
from Minneapolis, MN
From the first time we plugged it in, it wouldn’t hold the temp that we would set it to.
Response from NewairBy NewAir, Customer Service, June 25, 2019
We apologize for the inconvenience you experience with the unit however we will be more than happy to provide you assistance regarding the issue. We will be reaching out to you via email so we can have the problem resolve quickly as possible.
Written by a customer while visiting Newair
Customer Rating
1
Does not hold the temps
on June 20, 2019
Posted by: Kyle
from Minneapolis, MN
From the first time we plugged it in, it wouldn’t hold the temp that we would set it to.
Response from NewairBy NewAir, Customer Service, June 25, 2019
We apologize for the inconvenience you experience with the unit however we will be more than happy to provide you assistance regarding the issue. We will be reaching out to you via email so we can have the problem resolve quickly as possible.
Written by a customer while visiting Newair
Posted by: Kyle
from Minneapolis, MN
Verified Purchase:Yes
From the first time we plugged it in, it wouldn't hold the temp that we would set it to.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
We apologize for the inconvenience you experience with the unit however we will be more than happy to provide you assistance regarding the issue. We will be reaching out to you via email so we can have the problem resolve quickly as possible.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
We apologize for the inconvenience you experience with the unit however we will be more than happy to provide you assistance regarding the issue. We will be reaching out to you via email so we can have the problem resolve quickly as possible.
Written by a customer while visiting Newair
Customer Rating
5
Best wine fridge ever!
on April 9, 2019
Posted by: Zeus
from Louisiana
Gender:Male
I purchased this wine fridge a while back after doing some extensive research. I found this unit had all the features that I wanted. I would highly recommend this to anyone looking for a wine fridge.
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, April 10, 2019
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Written by a customer while visiting Newair
Customer Rating
5
Best wine fridge ever!
on April 9, 2019
Posted by: Zeus
from Louisiana
Gender:Male
I purchased this wine fridge a while back after doing some extensive research. I found this unit had all the features that I wanted. I would highly recommend this to anyone looking for a wine fridge.
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, April 10, 2019
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Written by a customer while visiting Newair
Posted by: Zeus
from Louisiana
Verified Purchase:Yes
I purchased this wine fridge a while back after doing some extensive research. I found this unit had all the features that I wanted. I would highly recommend this to anyone looking for a wine fridge.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Written by a customer while visiting Newair