Customer reviews from Newair
NewAir - Refurbished Excellent - 24 Built-in 46 Bottle Dual Zone Wine Cooler with Removable Beechwood Shelves - Stainless Steel
Average customer rating
4.4
(329 Reviews)
Rating breakdown 329 reviews
5 Stars
229
4 Stars
54
3 Stars
16
2 Stars
9
1 Star
21
94%of customers recommend this product.
(
134 out of
143)
Customer Reviews for NewAir - Refurbished Excellent - 24 Built-in 46 Bottle Dual Zone Wine Cooler with Removable Beechwood Shelves - Stainless Steel
Posted by: BenP
from Sacramento
Verified Purchase:Yes
The compressor seems to have broken and after calling support multiple times, they said the part was on back order. The latest time, they said they don't repair broken compressors and my fridge is now a paper weight. They won't repair or replace since it's not under the one yr warranty.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for your review however we are sorry the unit did not meet your expectations. We will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for your review however we are sorry the unit did not meet your expectations. We will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Posted by: Anonymous
from Cleveland Heights, OH
Verified Purchase:Yes
We recently moved into an older house that had a wet bar with an ancient, non-working ice maker. The space was perfectly filled by this wonderful wine cooler. Two zones for white & red wine. Couldn’t be happier.
Response from NewairBy NewAir, Customer Service, September 8, 2019
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Customer Rating
5
Perfect Wine Cooler
on September 6, 2019
Posted by: Louismande
from Cleveland Heights, OH
We recently moved into an older house that had a wet bar with an ancient, non-working ice maker. The space was perfectly filled by this wonderful wine cooler. Two zones for white & red wine. Couldn't be happier.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting a review on your NewAir product!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Customer Rating
1
DO NOT BUY FROM NEWAIR
on September 3, 2019
Posted by: Chrisb
from Arizona
I bought this unit from Amazon and the first unit I received had a broken shelf inside the unit (somehow). The top would not cool down within 10 degrees of the setting and the bottom would be (for example) set at 60 degrees, the unit would say it is 65 degrees, but it would actually be 70 degrees. I called NewAir and asked for a refund, they said they could not do that since it's been more than 30 days (it took more than 30 days for the first unit to arrive). They offered a replacement. Pictured is the cooling temperatures of the first replacement which also could not cool to within 5-10 degrees of the setting. I then called NewAir again asking for a refund, they refused so I let them send me a single zone unit (same size). GUESS WHAT!!!! It was broken! Pictured if the control module ripped off upon arrival. Guess what else? If you set the unit to 55 degrees, the top of the unit is 55 degrees, great it's working! WRONG - the bottom of the unit is 65 degrees. The bottom of the single zone wouldn't cool within 10 degrees of the setting and the top of the unit. This company is garbage, none of their equipment works. I've had 3 units now and every single one has the same problem, none of them properly cool and they won't give a refund. Good luck with your really large, heavy paper weight if you buy from this company.
Response from NewairBy NewAir, Customer Service, September 3, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Customer Rating
1
DO NOT BUY FROM NEWAIR
on September 3, 2019
Posted by: Chrisb
from Arizona
I bought this unit from Amazon and the first unit I received had a broken shelf inside the unit (somehow). The top would not cool down within 10 degrees of the setting and the bottom would be (for example) set at 60 degrees, the unit would say it is 65 degrees, but it would actually be 70 degrees. I called NewAir and asked for a refund, they said they could not do that since it's been more than 30 days (it took more than 30 days for the first unit to arrive). They offered a replacement. Pictured is the cooling temperatures of the first replacement which also could not cool to within 5-10 degrees of the setting. I then called NewAir again asking for a refund, they refused so I let them send me a single zone unit (same size). GUESS WHAT!!!! It was broken! Pictured if the control module ripped off upon arrival. Guess what else? If you set the unit to 55 degrees, the top of the unit is 55 degrees, great it's working! WRONG - the bottom of the unit is 65 degrees. The bottom of the single zone wouldn't cool within 10 degrees of the setting and the top of the unit. This company is garbage, none of their equipment works. I've had 3 units now and every single one has the same problem, none of them properly cool and they won't give a refund. Good luck with your really large, heavy paper weight if you buy from this company.
Response from NewairBy NewAir, Customer Service, September 3, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Posted by: Sherry H
from Chicago, Il
Verified Purchase:Yes
Wooden shelves flimsy. I can see them breaking easily. Missing screws for door handle. Condensation forms on outside of door if house is humid.
Response from NewairBy NewAir, Customer Service, September 3, 2019
Thank you for sharing your honest opinion on the unit. We are looking into design the shelving structure. There can be high humidity inside the unit causing the unit to ice up.
Written by a customer while visiting Newair
Posted by: Sherry H
from Chicago, Il
Verified Purchase:Yes
Wooden shelves flimsy. I can see them breaking easily. Missing screws for door handle. Condensation forms on outside of door if house is humid.
Response from NewairBy NewAir, Customer Service, September 3, 2019
Thank you for sharing your honest opinion on the unit. We are looking into design the shelving structure. There can be high humidity inside the unit causing the unit to ice up.
Written by a customer while visiting Newair
Customer Rating
3
Poor quality
on August 30, 2019
Posted by: Sherry H
from Chicago, Il
Wooden shelves flimsy. I can see them breaking easily. Missing screws for door handle. Condensation forms on outside of door if house is humid.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for sharing your honest opinion on the unit. We are looking into design the shelving structure. There can be high humidity inside the unit causing the unit to ice up.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for sharing your honest opinion on the unit. We are looking into design the shelving structure. There can be high humidity inside the unit causing the unit to ice up.
Written by a customer while visiting Newair