Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - Detect Kitchen System Power Blender + Food Processor Pro with 24-oz. To-Go Cup and BlendSense Technology - Black
Average customer rating
4.6
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
146
4 Stars
12
3 Stars
8
2 Stars
4
1 Star
9
77%of customers recommend this product.
(
30 out of
39)
Customer Reviews for Ninja - Refurbished Excellent - Detect Kitchen System Power Blender + Food Processor Pro with 24-oz. To-Go Cup and BlendSense Technology - Black
Customer Rating
1
Safety Hazard
on January 12, 2026
Posted by: H F
from Chicago Suburbs
Gender:Male
After 7 months the lid comes loose while it is running. Of course it shuts off, but it takes a moment for the blades to stop.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 14, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the lid on your Ninja appliance comes loose while it’s running. While the unit does shut off automatically, we understand that it takes a moment for the blades to stop, which can feel like a safety concern. Thank you for bringing this to our attention, and we’ll be sure to share your feedback with the appropriate teams internally.
Since you’re already connected with our Customer Service team, if there’s anything we can do to make your experience even better or if you’d like to share additional suggestions, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen NA.
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the lid on your Ninja appliance comes loose while it’s running. While the unit does shut off automatically, we understand that it takes a moment for the blades to stop, which can feel like a safety concern. Thank you for bringing this to our attention, and we’ll be sure to share your feedback with the appropriate teams internally.
Since you’re already connected with our Customer Service team, if there’s anything we can do to make your experience even better or if you’d like to share additional suggestions, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen NA.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect
on November 5, 2025
Posted by: Ax4c
from Atoka tn
Gender:Female
This is my second ninja blender - but the best of the two. The bullet blender makes the most perfect margaritas while the other 2 have shredded lbs and lbs of cheese and blended gallons of salsa and enchilada sauce. This is the best blend system ive ever had. Works so quickly and everything is done to perfection
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not great
on October 26, 2025
Posted by: Lolo2
from Aurora il
Gender:Female
Do not buy this product. It fails to work after a year when warranty is up.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 26, 2025
Hi there,
Thank you for your feedback, and we’re truly sorry to hear that your Ninja Detect Kitchen System stopped working after a year. Your experience is important to us, and we’ve shared your comments with our product team for review. While we strive to build durable, long-lasting appliances, we know that issues can arise, and we’re here to help however we can.
If you haven’t already, we encourage you to reach out to our Customer Support team at 1-800-365-0135. We’d be happy to explore any available options to assist you further.
Warm regards,
Ninja Kitchen US
Thank you for your feedback, and we’re truly sorry to hear that your Ninja Detect Kitchen System stopped working after a year. Your experience is important to us, and we’ve shared your comments with our product team for review. While we strive to build durable, long-lasting appliances, we know that issues can arise, and we’re here to help however we can.
If you haven’t already, we encourage you to reach out to our Customer Support team at 1-800-365-0135. We’d be happy to explore any available options to assist you further.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Blendsense ROCKS!
on October 21, 2025
Posted by: MarieC
from Chicago, IL
Gender:Female
It's a dream compared to my cheap old blender! We make lots of smoothies and it's so nice to just turn it on and walk away because it knows when to shut off. And we now have true SMOOTHIE'S, no more ice chunks. LOVE it!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great Blender. Only One Complaint
on October 11, 2025
Posted by: Sbon74
from Oklahoma
Gender:Female
My previous Ninja system “disappeared “ from my house after I moved and and was having work done. I decided to upgrade and have been really happy with this one. My only complaint is that the attachments are not dishwasher safe like my previous one. I don’t really understand Ninja’s reasoning behind this.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Very disappointed
on September 29, 2025
Posted by: Nickoli88
from Pittsburgh, PA
Gender:Male
My kids bought this product for their mother for Mother’s Day. Less than a year the lid seal was completely coming off which was causing the blender to stop during its cycle…. The container itself was cracking
This was purchased through a retailer
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 30, 2025
Hello, Thank you for taking the time to leave a review. We're so sorry to hear about the issues with the blender. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Our hours of Operation: Monday-Friday 9am - 9pm EST | Saturday 9am - 6pm EST. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
I really enjoy the detect feature
on September 27, 2025
Posted by: Doreen
I bought this one when my 25 year old one broke. I love this product.
Written by a customer while visiting sharkninja.com
Customer Rating
5
very complete I love it
on September 25, 2025
Posted by: Nanis
from TX
Gender:Female
I recommend it. I loved all its functions. They are very complete. The only thing is that it makes some noise, but it works super well. And it's also very pretty.
Written by a customer while visiting sharkninja.com