Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - Detect Kitchen System Power Blender + Food Processor Pro with 24-oz. To-Go Cup and BlendSense Technology - Black
Average customer rating
4.6
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
146
4 Stars
12
3 Stars
8
2 Stars
4
1 Star
9
77%of customers recommend this product.
(
30 out of
39)
Customer Reviews for Ninja - Refurbished Excellent - Detect Kitchen System Power Blender + Food Processor Pro with 24-oz. To-Go Cup and BlendSense Technology - Black
Customer Rating
3
Not for smoothies
on June 2, 2026
Posted by: Pablo1122
from Phoenix
Gender:Female
I purchased this system to replace my previous 3-in-1 unit, which served me well for about 10 years. Unfortunately, the single-serve feature on this model has been TERRIBLE.
I use the single-serve function almost daily for smoothies, and I have not been able to get consistent results. I’ve tried following the instructions exactly—adding liquid first, then leafy ingredients, then solids—but it doesn’t work. I’ve also experimented with reversing the order and even pre-mixing ingredients before blending, but nothing has improved the outcome.
The machine frequently gets stuck and displays an error. I have to stop, shake, reset, and restart it multiple times just to get through one attempt. Frozen berries are especially problematic—they stop the blades completely and trigger errors. When it does blend, it tends to process only the ingredients near the blades because the mixture is too thick. If I add more liquid to compensate, the result is more like juice than a smoothie, which defeats the purpose.
After a month of trying, I still haven’t been able to make a proper smoothie using the single-serve attachment.
The full-size blender seems to work, and I haven’t yet tried the food processor. However, compared to my previous Professional 1500-watt system, the overall quality of this unit feels like a step down.
I use the single-serve function almost daily for smoothies, and I have not been able to get consistent results. I’ve tried following the instructions exactly—adding liquid first, then leafy ingredients, then solids—but it doesn’t work. I’ve also experimented with reversing the order and even pre-mixing ingredients before blending, but nothing has improved the outcome.
The machine frequently gets stuck and displays an error. I have to stop, shake, reset, and restart it multiple times just to get through one attempt. Frozen berries are especially problematic—they stop the blades completely and trigger errors. When it does blend, it tends to process only the ingredients near the blades because the mixture is too thick. If I add more liquid to compensate, the result is more like juice than a smoothie, which defeats the purpose.
After a month of trying, I still haven’t been able to make a proper smoothie using the single-serve attachment.
The full-size blender seems to work, and I haven’t yet tried the food processor. However, compared to my previous Professional 1500-watt system, the overall quality of this unit feels like a step down.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 4, 2026
Hi Pablo,
Thank you for taking the time to leave such a detailed review.
It’s disappointing to hear that you haven’t been able to achieve consistent smoothie results despite trying different methods, especially when this was a feature you rely on daily. We also understand how this compares to your previous system and how important that performance is. Your feedback is incredibly valuable, particularly around the blending consistency, handling of frozen ingredients, and overall experience compared to earlier models. This will be shared with our internal teams as we continue to improve our products.
In the meantime, we recommend referring to our self-help guide below for troubleshooting the issue you're experiencing:
https://support.sharkninja.com/article/TB200-TB300-TB400-Series-Ninja-Detect-Power-Blender-Kitchen-System-Troubleshooting-Guide
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to connect with our support team for further assistance.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave such a detailed review.
It’s disappointing to hear that you haven’t been able to achieve consistent smoothie results despite trying different methods, especially when this was a feature you rely on daily. We also understand how this compares to your previous system and how important that performance is. Your feedback is incredibly valuable, particularly around the blending consistency, handling of frozen ingredients, and overall experience compared to earlier models. This will be shared with our internal teams as we continue to improve our products.
In the meantime, we recommend referring to our self-help guide below for troubleshooting the issue you're experiencing:
https://support.sharkninja.com/article/TB200-TB300-TB400-Series-Ninja-Detect-Power-Blender-Kitchen-System-Troubleshooting-Guide
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to connect with our support team for further assistance.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Parts break too fast
on May 21, 2026
Posted by: Pat9
from Texas
Gender:Female
Good product overall, however after about a year the food processor and bullet broke. The gears inside are plastic and just sheared and with that processor and bullet are useless.
Response from sharkninja.comBy SharkNinja, May 23, 2026
Hi Pat,
Thanks for sharing your experience with us. We’re really sorry to hear that the food processor and single serve cup components didn’t hold up the way you expected, especially after about a year of use. This isn’t the level of durability we want for our products, and we appreciate you calling it out. Feedback like yours helps us improve where it matters most.
We’d really like to take a closer look at what happened and see how we can help. When you have a moment, please reach out to our team here: https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Thanks for sharing your experience with us. We’re really sorry to hear that the food processor and single serve cup components didn’t hold up the way you expected, especially after about a year of use. This isn’t the level of durability we want for our products, and we appreciate you calling it out. Feedback like yours helps us improve where it matters most.
We’d really like to take a closer look at what happened and see how we can help. When you have a moment, please reach out to our team here: https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Quietly Powerful!
on May 20, 2026
Posted by: NCDoo
Gender:Female
We are super satisfied with our new Ninja Detect Professional Blender. This model is more powerful than our last Ninja and the motor is much quieter! It is great for our daily Smoothies.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not durable
on April 23, 2026
Posted by: FamilyChefs
from Washington State
Gender:Female
I loved this blender system initially, but have had it for 2 years now, and several pieces have broken already. The plastic is not strong, and the seal failed on the food processor bowl so that rust grew in under the drive system. Removed the screws holding it on to clear it, and the screw attachments were broken. If you do a lot of cooking, just know that this won't last well
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, April 30, 2026
Hi there,
Thank you for taking the time to leave a review.
Your experience hasn’t reflected the high standard of service we aim to provide and we’re really sorry to hear that your experience with the blender system declined over time. We understand how disappointing it is when a product you initially loved doesn’t hold up as expected, especially when you do a lot of cooking and rely on it regularly. Issues like cracked components, seal failures, and corrosion are certainly not what we want for our customers. Your feedback about the durability of the materials and the food processor bowl design is very important, and we’ll be sure to share it with our product team. We’d also like the opportunity to review this further and see if there’s any way we can help.
Please contact us using the link below so our team can look into your experience.
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
Your experience hasn’t reflected the high standard of service we aim to provide and we’re really sorry to hear that your experience with the blender system declined over time. We understand how disappointing it is when a product you initially loved doesn’t hold up as expected, especially when you do a lot of cooking and rely on it regularly. Issues like cracked components, seal failures, and corrosion are certainly not what we want for our customers. Your feedback about the durability of the materials and the food processor bowl design is very important, and we’ll be sure to share it with our product team. We’d also like the opportunity to review this further and see if there’s any way we can help.
Please contact us using the link below so our team can look into your experience.
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Top Quality Blender
on April 21, 2026
Posted by: Anonymous
Gender:Male
Excellent blender, top quality and very easy to use.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Blends Perfectly Every Time
on April 8, 2026
Posted by: Ochuzor
from Chicago, IL
Gender:Male
It automatically adjusts the blending time and power on its own, so there’s no guesswork. I don’t have to stand there wondering how long to blend. It just knows.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love the functionality!
on April 3, 2026
Posted by: Ses3
from FL
Gender:Female
The ninja food processor/blender set is very nice. It's good quality, has very sharp blades (cut 2 fingers just washing it before using it! Haha), and the smart sense settings work very well.
My only "complaint" is that the locking handle on the blender top stays up unless it's snapped on the blender. I wish there was a way to fold it down, for storing it and such. But, it's not a big deal.
Overall, love the functionality! I will probably buy the storage case for all the extra parts.
My only "complaint" is that the locking handle on the blender top stays up unless it's snapped on the blender. I wish there was a way to fold it down, for storing it and such. But, it's not a big deal.
Overall, love the functionality! I will probably buy the storage case for all the extra parts.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on March 25, 2026
Posted by: The girl
I really love it and is very good I never regret buying it
Written by a customer while visiting sharkninja.com