Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,291 Reviews)
Rating breakdown 3,291 reviews
5 Stars
1,963
4 Stars
733
3 Stars
302
2 Stars
151
1 Star
142
35%of customers recommend this product.
(
7 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
3
Not my first Samsung Phone
on August 10, 2026
Posted by: Samsung4Me
[This review was collected as part of a promotion.] I chose this phone when it was time for me to replace a different brand phone. I have had Samsung phones in the past and was confident buying another. I am not enjoying this particular phone as much as I have others. In particular the battery capacity is much less. The most concerning and frustrating problem that I have been experiencing is the phone randomly creating and sending non sensical texts as well as making phone calls.
I have been a very content and loyal Samsung customer having purchased phones, appliances and TVs over the years. Going forward after this phone purchase sadly I will seriously consider another brand.
Value
3
Response from Samsung USBy R&R, August 17, 2026
Greetings Samsung4Me,
Thank you for being a loyal Samsung customer and for sharing your experience with the Galaxy A17 5G. We appreciate your feedback on its spacious display, 5G connectivity, and long-lasting battery, all designed to support your communication and entertainment needs throughout the day.
We understand how frustrating it can be to experience reduced battery performance or unintended calls and messages, especially after years of positive experiences with Samsung products. To address these concerns, we recommend using the Quick Optimization feature, which enhances your device's performance by identifying apps that drain battery life. This feature efficiently removes unnecessary items from memory, deletes unwanted files, scans for malware, and shuts down background apps.
Optimizing your phone is quick and easy. To do so, go to Settings, swipe to find Device Care, tap on Optimize Now, and then hit Done. For more information on keeping your device running smoothly, please see the link below. Your detailed feedback is invaluable as Samsung continues to improve the Galaxy experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for being a loyal Samsung customer and for sharing your experience with the Galaxy A17 5G. We appreciate your feedback on its spacious display, 5G connectivity, and long-lasting battery, all designed to support your communication and entertainment needs throughout the day.
We understand how frustrating it can be to experience reduced battery performance or unintended calls and messages, especially after years of positive experiences with Samsung products. To address these concerns, we recommend using the Quick Optimization feature, which enhances your device's performance by identifying apps that drain battery life. This feature efficiently removes unnecessary items from memory, deletes unwanted files, scans for malware, and shuts down background apps.
Optimizing your phone is quick and easy. To do so, go to Settings, swipe to find Device Care, tap on Optimize Now, and then hit Done. For more information on keeping your device running smoothly, please see the link below. Your detailed feedback is invaluable as Samsung continues to improve the Galaxy experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I chose galaxy A17 5G
on August 10, 2026
Posted by: Neonspitfire
[This review was collected as part of a promotion.] I CHOSE GALAXY A17 5G AND I LOVE THE PHONE QUALITY AND PHOTO QUALITY AND OPTIONS. I ALSO LOVE THE DURABILITY OF MY A17. I WOULD RECOMMENT THIS PHONE TO ANYONE. IT HAS GOOD STORAGE AND A DECENT PROCESSOR ALSO.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst galaxy ever
on August 10, 2026
Posted by: Jem2319
[This review was collected as part of a promotion.] The UI constantly crashes. It's super slow.
By far the worst galaxy device I've ever owned. I went back to the A16 just so I have a phone that works. It needs to be recalled and redone. Im not the only one having issues with the A17 5g.
By far the worst galaxy device I've ever owned. I went back to the A16 just so I have a phone that works. It needs to be recalled and redone. Im not the only one having issues with the A17 5g.
Value
1
Response from Samsung USBy R&R, August 17, 2026
Hello Jem2319,
Thank you for sharing your experience with the Galaxy A17 5G. Its large display, 5G connectivity, and reliable battery are designed to support everyday use effortlessly. We understand how frustrating frequent UI crashes and slow performance can be, especially when you find yourself reverting to your previous Galaxy device.
If you’re having trouble with unresponsive apps, consider giving them a good spring cleaning. You don’t need to uninstall the app or reset your phone or tablet; instead, simply clear the app's cache or data. This action will remove any problematic files or bugs within the app.
You can also use your device’s Device Care features to limit background apps and extend your battery life. Clearing the app cache acts like a cleanse for your apps, eliminating residual files that may be slowing them down. Here’s how to do it:
1. Open **Settings**.
2. Swipe to and tap **Apps**.
3. Select or search for the app you want to clear.
4. Tap **Storage**, and then tap **Clear cache**.
If you need additional help managing your phone or tablet’s storage, memory, and app usage, use the Device Care feature. It can scan your apps for crashes, close background apps, and check for malware with just a tap!
To learn more about how to resolve UI crashes and improve app responsiveness, check out the article linked below. Your feedback is valuable as Samsung continues to enhance the Galaxy experience.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. Its large display, 5G connectivity, and reliable battery are designed to support everyday use effortlessly. We understand how frustrating frequent UI crashes and slow performance can be, especially when you find yourself reverting to your previous Galaxy device.
If you’re having trouble with unresponsive apps, consider giving them a good spring cleaning. You don’t need to uninstall the app or reset your phone or tablet; instead, simply clear the app's cache or data. This action will remove any problematic files or bugs within the app.
You can also use your device’s Device Care features to limit background apps and extend your battery life. Clearing the app cache acts like a cleanse for your apps, eliminating residual files that may be slowing them down. Here’s how to do it:
1. Open **Settings**.
2. Swipe to and tap **Apps**.
3. Select or search for the app you want to clear.
4. Tap **Storage**, and then tap **Clear cache**.
If you need additional help managing your phone or tablet’s storage, memory, and app usage, use the Device Care feature. It can scan your apps for crashes, close background apps, and check for malware with just a tap!
To learn more about how to resolve UI crashes and improve app responsiveness, check out the article linked below. Your feedback is valuable as Samsung continues to enhance the Galaxy experience.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is so slow always glitches never works
on August 10, 2026
Posted by: KingLucifer6666
[This review was collected as part of a promotion.] I have 3 jobs and try to use this phone the best it can, but unfortunately this phone never works very great, system UI never working. Apps not working, constantly forcing me to shut it down and reset everyday. Apps take too long to start or stop. Honestly the worst phone I've ever had i wish I could get a new one and have a better review
Value
1
Response from Samsung USBy R&R, August 17, 2026
Hi KingLucifer6666,
Thank you for sharing your experience with the Galaxy A17 5G. Its spacious display, 5G connectivity, and reliable battery are designed to support busy days filled with communication, apps, and entertainment. We understand how disruptive system UI interruptions, slow app performance, and frequent restarts can be when you rely on your phone throughout the day. These issues often occur when the software is outdated, your storage is full, or a malfunctioning app is causing errors.
If you're having trouble with unresponsive apps, it may be time for a little maintenance. You don’t need to uninstall the app or reset your phone or tablet. Instead, simply clear the app's cache or data.
Clearing the app cache is like a refresh for your apps; it removes residual files that may be slowing them down. To do this, open **Settings**, then swipe to and tap **Apps**. Select or search for the app you want to clear. Tap **Storage**, and then tap **Clear cache**. For more information on clearing app cache and app data on your phone, please check out the online article linked below. Your feedback is valuable as Samsung continues to enhance the Galaxy experience.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. Its spacious display, 5G connectivity, and reliable battery are designed to support busy days filled with communication, apps, and entertainment. We understand how disruptive system UI interruptions, slow app performance, and frequent restarts can be when you rely on your phone throughout the day. These issues often occur when the software is outdated, your storage is full, or a malfunctioning app is causing errors.
If you're having trouble with unresponsive apps, it may be time for a little maintenance. You don’t need to uninstall the app or reset your phone or tablet. Instead, simply clear the app's cache or data.
Clearing the app cache is like a refresh for your apps; it removes residual files that may be slowing them down. To do this, open **Settings**, then swipe to and tap **Apps**. Select or search for the app you want to clear. Tap **Storage**, and then tap **Clear cache**. For more information on clearing app cache and app data on your phone, please check out the online article linked below. Your feedback is valuable as Samsung continues to enhance the Galaxy experience.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A17
on August 10, 2026
Posted by: Deb2026
[This review was collected as part of a promotion.] I love the storage space the camera video iv had Samsung for about 10 years now
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another Satisfying Samsung Experience
on August 10, 2026
Posted by: EnchantedOne
[This review was collected as part of a promotion.] It has been quite a few years since owning my last Samsung Galaxy phone, but I'm definitely glad I chose to go with my Samsung Galaxy A17 5G phone! The camera with its sharp features and amazing attention to detail in the pictures is what has sold me on being a Samsung owner again. I love taking photos, especially when the sun sets and the camera on this phone definitely does not disappoint! The ease of using this phone is great too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My Awsome Phone
on August 10, 2026
Posted by: PeaceGirl
[This review was collected as part of a promotion.] My phone has been a good phone and has been able to with stand alot of everyday wear and tear. The screen has also held on very well. The charging port also in the length of time I've had it has also not given any problem. As other phones I've had the charging port goes bad fa . " I Chose"
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Smartphone
on August 10, 2026
Posted by: Minnie
[This review was collected as part of a promotion.] This galaxy 17 that I chose i did not like. It seemed to slow to b a galaxy
Value
3
Response from Samsung USBy R&R, August 17, 2026
Hey there Minnie,
Thank you for choosing the Galaxy A17 5G and sharing your experience with us. The Galaxy A17 5G features a spacious display, 5G connectivity, and a reliable battery, all designed to support your everyday tasks and entertainment needs.
We understand that you may have noticed a decrease in performance compared to what you expected from a Galaxy device. If your phone starts to slow down, you can use the Quick Optimization feature to improve its performance. This feature identifies apps that consume excessive battery power, clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap Device Care, then tap Optimize Now, and finally tap Done.
For more tips on keeping your device running smoothly, please check the link provided below. Your feedback helps Samsung continue to refine the Galaxy experience!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for choosing the Galaxy A17 5G and sharing your experience with us. The Galaxy A17 5G features a spacious display, 5G connectivity, and a reliable battery, all designed to support your everyday tasks and entertainment needs.
We understand that you may have noticed a decrease in performance compared to what you expected from a Galaxy device. If your phone starts to slow down, you can use the Quick Optimization feature to improve its performance. This feature identifies apps that consume excessive battery power, clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap Device Care, then tap Optimize Now, and finally tap Done.
For more tips on keeping your device running smoothly, please check the link provided below. Your feedback helps Samsung continue to refine the Galaxy experience!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US