Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,290 Reviews)
Rating breakdown 3,290 reviews
5 Stars
1,962
4 Stars
733
3 Stars
302
2 Stars
151
1 Star
142
35%of customers recommend this product.
(
7 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
3
Basic performance
on August 17, 2026
Posted by: Dav223
[This review was collected as part of a promotion.] It functions ok for a basic model. You will out grow it quickly. Good enough to get by on a tight budget.
Value
3
Response from Samsung USBy R&R, August 20, 2026
Greetings Dav223,
Thank you for sharing your thoughts on the Galaxy A17 5G. This device offers 5G connectivity, a spacious display, and versatile camera features, making it suitable for everyday use. We appreciate your insights regarding its performance for basic needs and your suggestions for additional capabilities. Thank you for choosing Samsung and for providing your feedback.
-Ty
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Thank you for sharing your thoughts on the Galaxy A17 5G. This device offers 5G connectivity, a spacious display, and versatile camera features, making it suitable for everyday use. We appreciate your insights regarding its performance for basic needs and your suggestions for additional capabilities. Thank you for choosing Samsung and for providing your feedback.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the Camera
on August 17, 2026
Posted by: Rainydayz
[This review was collected as part of a promotion.] The camera is like no other I been a Motorola customer for years. I guess that was a mistake this phone captures everything I'd never imagine.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product is disappointing
on August 17, 2026
Posted by: Amyisdisappointed
[This review was collected as part of a promotion.] I have several issues with this phone. It freezes up frequently and I restart it at least two times each day. I never receive notice of software updates. My screen turns black frequently due to an error that states "System AI is not responding". I won't buy another Samsung phone.
Value
1
Response from Samsung USBy R&R, August 20, 2026
Hey there Amyisdisappointed,
Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 5G offers 5G connectivity, a large display, and helpful camera features for everyday use. However, frequent freezing, black screens, and unresponsive system functions are certainly not the smooth experience we desire for Galaxy users. We appreciate you sharing these details with us as we continue to enhance the Galaxy experience.
-Ty
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Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 5G offers 5G connectivity, a large display, and helpful camera features for everyday use. However, frequent freezing, black screens, and unresponsive system functions are certainly not the smooth experience we desire for Galaxy users. We appreciate you sharing these details with us as we continue to enhance the Galaxy experience.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad A17 phone
on August 17, 2026
Posted by: Clarks8727
[This review was collected as part of a promotion.] Phone is very slow and the system UI keeps not working/responding. I keep having to close the system UI App and waiting for it to start working/responding. Some of my photos don't show after I take them
Value
1
Response from Samsung USBy R&R, August 20, 2026
Hey there Clarks8727,
Thank you for sharing your experience with the Galaxy A17 5G. This device features a large display, 5G connectivity, and convenient camera capabilities for capturing everyday moments. We understand that slow performance, an unresponsive system UI, and photos not appearing can be quite disruptive. We appreciate you sharing these details, as they provide Samsung with valuable insight into your experience.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A17 5G. This device features a large display, 5G connectivity, and convenient camera capabilities for capturing everyday moments. We understand that slow performance, an unresponsive system UI, and photos not appearing can be quite disruptive. We appreciate you sharing these details, as they provide Samsung with valuable insight into your experience.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
This product is easy to use!
on August 17, 2026
Posted by: Love2Read
[This review was collected as part of a promotion.] I bought the Galaxy A17. I am so glad I chose this phone. It is easy to use. I am a senior and it has been easy to learn all the functions. It is nice to have a user manual right on the phone when you need it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
I would not buy this phone again
on August 17, 2026
Posted by: Myranda
[This review was collected as part of a promotion.] This phone is so slow and is the worst phone ive probably ever had. If I didnt have it on a contract I would have already purchased a different phone. Im very disappointed with the speed and running aspects of this phone.
Value
1
Response from Samsung USBy R&R, August 20, 2026
Aloha Myranda,
Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 5G features a spacious display, 5G connectivity, and reliable camera capabilities. We recognize that speed and responsiveness are crucial for an enjoyable phone experience. Your feedback regarding the device's performance is valuable and helps Samsung enhance the Galaxy experience.
-Ty
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Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 5G features a spacious display, 5G connectivity, and reliable camera capabilities. We recognize that speed and responsiveness are crucial for an enjoyable phone experience. Your feedback regarding the device's performance is valuable and helps Samsung enhance the Galaxy experience.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
I chose the best
on August 17, 2026
Posted by: Galaxylife
[This review was collected as part of a promotion.] The galaxy a17 5g "i chose" is a decent phone I have no complaints about it I think it's a really good phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed in it
on August 17, 2026
Posted by: Disapointed
[This review was collected as part of a promotion.] I had to get a new phone bie to my old note 9 was getting outdated. I use my phone for work and personal business. The old note 9 would not allow me to upload new apps etc. This was the ONLY reason for getting a new phone. I was informed this A17 phone is like the old Note 9 but better. They were so wrong. First of all so bery slow im response. It takes 3 hrs to charge with the "fast charger" that came with the new phone. It was a cord only no block or anything else. This phone does not allow me.to place.it on a charging station like the old phone. If I could go back or return this phone I would in a heartbeat. Do not get an A17 phone.
Value
1
Response from Samsung USBy R&R, August 20, 2026
Hello there,
Thank you for sharing your thoughts on the Galaxy A17 5G. This device offers a large display, 5G connectivity, and convenient camera features for everyday use. We understand that transitioning from a long-time Galaxy Note device can make differences in responsiveness and charging particularly noticeable. We appreciate you providing details about your experience, as it helps Samsung learn from your feedback.
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy A17 5G. This device offers a large display, 5G connectivity, and convenient camera features for everyday use. We understand that transitioning from a long-time Galaxy Note device can make differences in responsiveness and charging particularly noticeable. We appreciate you providing details about your experience, as it helps Samsung learn from your feedback.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US