Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,379 Reviews)
Rating breakdown 3,379 reviews
5 Stars
1,999
4 Stars
754
3 Stars
317
2 Stars
161
1 Star
148
35%of customers recommend this product.
(
7 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
2
Slowest device ever used!
on February 17, 2026
Posted by: ThatGuy
from Birmingham, AL
Expertise:Expert
Incredibly slow device. I decided to try it because of the 4.7 star rating. I don't know who's putting these reviews in but there's no way this phone gets a 4.7, It's MUCH closer to a 2.5 star rating. Even after doing a full reset and manually setting up the phone a second time, removing all of the bloatware and trying every suggestion listed in Google search, nothing will help this phone overcome the embarrassing low amount of RAM memory. It'll work okay when you're sitting on the couch scrolling through TikTok, it's when you're on the go using GPS, checking email and someone calls you that it will become the slowest device you've ever had in your hand. You will wait 3 seconds for a response from the device when you press the home button many times a day. There's no way that Samsung is serious about pushing this device to the public.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, February 18, 2026
Greetings ThatGuy,
Thank you for sharing your detailed experience. We recognize how important smooth performance is, especially when managing navigation, communication, and daily apps. The Galaxy A17 5G is designed to support everyday connectivity through reliable features and Samsung’s One UI enhancements for consistent usability. To keep your device running optimally, use the Device care feature. It provides an overview of your battery, storage, and RAM, and can automatically optimize your phone or tablet for improved performance. To access it, go to Settings, swipe to and tap Device care, then tap Optimize now followed by Done. For additional tips on maintaining your device's performance, please refer to our linked guide. Your feedback helps us enhance how our devices support multitasking in real-world scenarios. Thank you for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your detailed experience. We recognize how important smooth performance is, especially when managing navigation, communication, and daily apps. The Galaxy A17 5G is designed to support everyday connectivity through reliable features and Samsung’s One UI enhancements for consistent usability. To keep your device running optimally, use the Device care feature. It provides an overview of your battery, storage, and RAM, and can automatically optimize your phone or tablet for improved performance. To access it, go to Settings, swipe to and tap Device care, then tap Optimize now followed by Done. For additional tips on maintaining your device's performance, please refer to our linked guide. Your feedback helps us enhance how our devices support multitasking in real-world scenarios. Thank you for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING!!
on February 12, 2026
Posted by: Jeremias
I really love this phone!, either though the phone does glitches a little bit. and the battery is amazing!, camera is alright, and the screen size is perfect!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R, February 13, 2026
Hey there Jeremias,
We're glad you're enjoying your Galaxy A17 5G. Its triple-lens rear camera includes a 50MP main sensor with OIS, along with ultra-wide and macro lenses, while the 13MP front camera ensures clear selfies and video calls. You can capture your favorite moments and view them on the large 6.7" FHD+ Super AMOLED display, which offers bright and vivid visuals that are easy on the eyes. The device provides fast 5G performance thanks to the Exynos 1330 processor and features a 5,000mAh battery, so you can stay powered throughout your day. We truly appreciate your choice of the Galaxy A17 5G and thank you for trusting Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We're glad you're enjoying your Galaxy A17 5G. Its triple-lens rear camera includes a 50MP main sensor with OIS, along with ultra-wide and macro lenses, while the 13MP front camera ensures clear selfies and video calls. You can capture your favorite moments and view them on the large 6.7" FHD+ Super AMOLED display, which offers bright and vivid visuals that are easy on the eyes. The device provides fast 5G performance thanks to the Exynos 1330 processor and features a 5,000mAh battery, so you can stay powered throughout your day. We truly appreciate your choice of the Galaxy A17 5G and thank you for trusting Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on February 12, 2026
Posted by: Vick
from Oklahoma
Expertise:Expert
phone glitches out when you use any application and I mean when you use any application. this phone glitches phone calls it's extremely slow no matter if you're connected to Wi-Fi or not . I highly do not recommend this phone . I'm extremely dissatisfied with this phone . I should have read the reviews before I bought it. Samsung just needs to discontinues the 16 was the same way which is why upgraded to the 17 hoping it would be better and it was not any better it was actually worse Samsung just needs to discontinues the 16 was the same way which is why I upgraded to the 17 hoping it would be better and it was not any better it was actually worse . had this phone for maybe a month and I'm ready to get a new one already .
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, February 17, 2026
Hi Vick,
Thank you for sharing such detailed feedback on your Galaxy A17 5G. It's clear you had high expectations after the upgrade, especially for a smoother experience across apps and calls. The Galaxy A17 5G is built to provide reliable 5G connectivity, expanded storage, and access to Samsung’s full ecosystem, including Device Care tools that help optimize performance in the background. Features like memory management, software updates, and storage maintenance can greatly affect daily responsiveness over time. Please check out our online article linked below for more tips on how to keep your device running smoothly. We appreciate you being part of the Samsung community and sharing your perspective. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing such detailed feedback on your Galaxy A17 5G. It's clear you had high expectations after the upgrade, especially for a smoother experience across apps and calls. The Galaxy A17 5G is built to provide reliable 5G connectivity, expanded storage, and access to Samsung’s full ecosystem, including Device Care tools that help optimize performance in the background. Features like memory management, software updates, and storage maintenance can greatly affect daily responsiveness over time. Please check out our online article linked below for more tips on how to keep your device running smoothly. We appreciate you being part of the Samsung community and sharing your perspective. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US