Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,290 Reviews)
Rating breakdown 3,290 reviews
5 Stars
1,962
4 Stars
733
3 Stars
302
2 Stars
151
1 Star
142
35%of customers recommend this product.
(
7 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
3
It's...ok.
on August 22, 2026
Posted by: KamCan45
[This review was collected as part of a promotion.] I chose the Galaxy A17 5G phone when I switched phone companies. I was excited to try it, but I have been a bit disappointed. It does most things...good enough. But sometimes it freezes up on a grey screen and a bar of lighter grey goes from right to left over and over before finally proceeding to the app I had requested. Also, it has trouble when more than 2 or 3 windows are opened at the same time. It slows way down and finally makes me restart it. I am grateful that I don't stream things or want to play video games bc I'm not sure how my phone would handle those requests. But I'm guessing it wouldn't go well. So now, I am biding my time until I can request a new phone.
Value
3
Response from Samsung USBy R&R, August 25, 2026
Hey there KamCan45,
Thank you for choosing the Galaxy A17 5G. This device boasts a vibrant display, 5G connectivity, and a versatile camera system to enhance your daily activities. We understand that issues such as the grey loading screen, freezing, and slow performance when using multiple windows can be disruptive. Your feedback is important to Samsung, and we appreciate you taking the time to share your experiences.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for choosing the Galaxy A17 5G. This device boasts a vibrant display, 5G connectivity, and a versatile camera system to enhance your daily activities. We understand that issues such as the grey loading screen, freezing, and slow performance when using multiple windows can be disruptive. Your feedback is important to Samsung, and we appreciate you taking the time to share your experiences.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy A 17 5G
on August 22, 2026
Posted by: Num1Mel
[This review was collected as part of a promotion.] When my last phone broke, I chose to get the Galaxy A17. I love the phone except for it does tend to run a little slow or get hot quick. Otherwise I love it!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I'm digging the Samsung Galaxy A17
on August 22, 2026
Posted by: AWill86
[This review was collected as part of a promotion.] I chose to get the Samsung Galaxy A17 to replace my A15. I have to say Samsung cares about the product ease of use so any age group can enjoy and maximize the phone to your personal preferences I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great entry level device!
on August 22, 2026
Posted by: AlysssC79
[This review was collected as part of a promotion.] I chose the A17 when purchasing a device because of the features, price and functionality and haven't been disappointed! This phone's compact features offer a ridiculous processor, camera, and connection that seriously rivals the S series! I've been a fan of Galaxy devices for years and this one types the cake fits the price!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A17 is affordable and best bang for your buck
on August 22, 2026
Posted by: Nickysticks
[This review was collected as part of a promotion.] I love the galaxy a17! I am on boost mobile and out of all the Samsung products I own im happy I chose the a17 to add to my collection. Definitely the best and most bang for your buck
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great working affordable phone.
on August 22, 2026
Posted by: Msprophet
[This review was collected as part of a promotion.] I chose the A17 for my daughter because it's simple and affordable. The features meet all of her needs including games and her favorite apps and learning tools. I'm pleasantly surprised!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone is alright
on August 22, 2026
Posted by: Loveme
[This review was collected as part of a promotion.] The phone had a bad lag in it it takes for every to get to the next page the pictures r good i just don't like this phone it's not worth the money I spent on. It
Value
3
Response from Samsung USBy R&R, August 25, 2026
Hey there Loveme,
Thank you for sharing your experience with the Galaxy A17 5G. We're pleased to hear that you enjoy its vibrant display and capable camera system, as well as its reliable 5G connectivity. However, we understand that the slow page transitions may have impacted your overall experience.
If you notice your phone slowing down during use, we recommend performing a quick optimization. The Quick Optimization feature improves your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to **Settings**, swipe to **Device care**, tap **Optimize now**, and then tap **Done**.
For more information on how to achieve the best performance from your device, please refer to the link below. We truly appreciate your honest feedback.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. We're pleased to hear that you enjoy its vibrant display and capable camera system, as well as its reliable 5G connectivity. However, we understand that the slow page transitions may have impacted your overall experience.
If you notice your phone slowing down during use, we recommend performing a quick optimization. The Quick Optimization feature improves your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to **Settings**, swipe to **Device care**, tap **Optimize now**, and then tap **Done**.
For more information on how to achieve the best performance from your device, please refer to the link below. We truly appreciate your honest feedback.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on August 22, 2026
Posted by: Shelli
[This review was collected as part of a promotion.] I choose to get this phone, recently. This is the best Samsung Galaxy phone, I have ever owned. The features are great, and battery life is amazing. I recommend this to anyone looking to buy a new phone.
Value
5
Written by a customer while visiting Samsung US