Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,296 Reviews)
Rating breakdown 3,296 reviews
5 Stars
1,965
4 Stars
734
3 Stars
303
2 Stars
152
1 Star
142
35%of customers recommend this product.
(
7 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
2
This specific device is slow.
on April 13, 2026
Posted by: LoveMyBabe4ever
[This review was collected as part of a promotion.] I love the health app. I like how it keeps track of my steps.
Value
2
Response from Samsung USBy R&R, April 15, 2026
Hello there LoveMyBabe4ever,
It's great to hear that you're enjoying the health tracking features! The Galaxy A17 5G is designed for everyday use, and your feedback about speed is important for understanding overall performance. If you notice that your device is running slower than expected, consider doing a quick optimization.
To optimize your device, swipe down from the top right corner of the screen with two fingers to open the Quick panel, then tap on "Settings." Next, swipe to and tap "Device care." Finally, tap "Optimize now" to enhance your overall performance by closing running apps, scanning for abnormal power usage, reclaiming wasted storage space, and identifying unstable or malicious apps. If you don't see the option to optimize, your device is already in optimal condition.
The Device care feature offers numerous benefits for your device. To learn more about Device care and how to keep your device running smoothly, please check out the online guide linked below.
Thank you for your feedback and for being part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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It's great to hear that you're enjoying the health tracking features! The Galaxy A17 5G is designed for everyday use, and your feedback about speed is important for understanding overall performance. If you notice that your device is running slower than expected, consider doing a quick optimization.
To optimize your device, swipe down from the top right corner of the screen with two fingers to open the Quick panel, then tap on "Settings." Next, swipe to and tap "Device care." Finally, tap "Optimize now" to enhance your overall performance by closing running apps, scanning for abnormal power usage, reclaiming wasted storage space, and identifying unstable or malicious apps. If you don't see the option to optimize, your device is already in optimal condition.
The Device care feature offers numerous benefits for your device. To learn more about Device care and how to keep your device running smoothly, please check out the online guide linked below.
Thank you for your feedback and for being part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy A16
on April 13, 2026
Posted by: Asulli84
[This review was collected as part of a promotion.] I love my Galaxy phone and the Galaxy AI feature. If you're not using one of these devices then you're missing out plan and simple.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product,camera works great with plenty of st
on April 13, 2026
Posted by: Coolphone
[This review was collected as part of a promotion.] I's a very good product havent had any issues.i love the camera quality. Has plenty of storage and speed overall best device I had yet
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great phone good performance
on April 13, 2026
Posted by: marshy
[This review was collected as part of a promotion.] Good phone has really nice galaxy ai would recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Samsung offers a lot of great features
on April 13, 2026
Posted by: ILoveGalaxy
[This review was collected as part of a promotion.] I love my Galaxy A17. I love all the features it offers. AI is a great asset to have on my Samsung it makes the features more advanced.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Space is perfect for lots of apps!
on April 13, 2026
Posted by: Datboii91
[This review was collected as part of a promotion.] I love how i can game all day long and my battery isn't drained, nor does it ever slow down! & I absolutely love how much space it gives me! & Galaxy AI just makes everything I don't know how to use a breeze!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's okay.
on April 13, 2026
Posted by: AndroidHer8
[This review was collected as part of a promotion.] The device is not the best I've had as a loyal customer. It glitches and always needs restarting.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Average phone
on April 13, 2026
Posted by: SpiritualBeast
[This review was collected as part of a promotion.] It freezes alot , screen blacks out often. Other then that good phone. Feel like it could have a more modern update as far as fonts go in the settings to make the phone more customizable.
Value
2
Response from Samsung USBy R&R, April 15, 2026
Hi SpiritualBeast,
Thanks for sharing your insight on your Galaxy A17 5G. designed to handle everyday tasks, and your feedback around freezing and customization helps highlight how important a smooth and personalized experience is. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen that are causing the problem. Check for a software update. Navigate to and open Settings. Swipe to and tap Software update or System update. Tap Check for updates or Download and install. If an update is available, follow the on-screen instructions to complete it. that is a good start for more troubleshooting options please check out our online guide linked below for more on how to keep your device running smoothly. Thank you for being part of the Samsung family.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your insight on your Galaxy A17 5G. designed to handle everyday tasks, and your feedback around freezing and customization helps highlight how important a smooth and personalized experience is. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen that are causing the problem. Check for a software update. Navigate to and open Settings. Swipe to and tap Software update or System update. Tap Check for updates or Download and install. If an update is available, follow the on-screen instructions to complete it. that is a good start for more troubleshooting options please check out our online guide linked below for more on how to keep your device running smoothly. Thank you for being part of the Samsung family.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US