Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,289 Reviews)
Rating breakdown 3,289 reviews
5 Stars
1,962
4 Stars
732
3 Stars
302
2 Stars
151
1 Star
142
35%of customers recommend this product.
(
7 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
1
I chose not to ever buy this or recommend
on September 7, 2026
Posted by: Nothappy
[This review was collected as part of a promotion.] This phone is such a scrappy phone. I. Sorry I have zero reception it takes for ever to download anything and the storage amount for the device it's self is sad. I wish I could just get the galaxy
Value
1
Response from Samsung USBy R&R, September 8, 2026
Thank you, Nothappy, for sharing your experience with the Galaxy A17 5G. The Galaxy A17 5G offers 5G connectivity, a large display, and ample built-in storage for everyday communication and apps. We appreciate your feedback regarding reception, download speeds, and available storage. Your insights are valuable as Samsung works to enhance the connectivity and performance of its Galaxy devices. We are here to assist you when you're ready for an upgrade. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Fantastic battery and camera for Content creators
on September 7, 2026
Posted by: Taula93
[This review was collected as part of a promotion.] I chose this device because the camera quality and battery life are perfect for streaming videos and managing my content creation work on the go. The picture quality is so good it seems to have been edited so you only have to do half the work.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
System UI issues
on September 7, 2026
Posted by: Mom2crazyboys
[This review was collected as part of a promotion.] I chose to purchase the A17 at the beginning of this year excited cause I have previously had the A15 and A16. I read the specs on the device and loved what I saw for the most part. The only problem I have with this device is more times then I can keep up with I receive messages of System UI Not responding, and most recently I have gotten a few System processing not responding. Im not all into the technical ways of fixing phone issues, so these issues that turn into phone crashes can become pretty annoying and aggravating. The storage on the device is nice, the way im able to personalize the device is nice features are convenient for everyday life. Samsung is the easiest to switch between devices when you upgrade thats a major plus when you use Samsung switch app. The durability of their phones with or without using a phone case is amazing, especially with a younger child often using the device. I prefer the Samsung brand over others I've used in the past cost isnt crazy, durability is awesome, features and everyday use definitely makes it worth it.
Value
3
Response from Samsung USBy R&R, September 8, 2026
Greetings Mom2crazyboys,
Thank you for sharing why you chose the Galaxy A17 5G. We’re glad you are enjoying its storage capacity, personalization options, convenient everyday features, and durability. Smart Switch also makes transitioning between Galaxy devices more seamless.
We appreciate your feedback regarding the recurring System UI and system processing messages. Rest assured, Samsung is actively working to enhance the Galaxy experience and make it smoother and more reliable.
Thank you for your thoughts, and for being a valued member of the Samsung community.
Samsung phone or tablet reboots repeatedly
https://www.samsung.com/us/support/troubleshoot/TSG10001548/
-Ty
Samsung Support
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Thank you for sharing why you chose the Galaxy A17 5G. We’re glad you are enjoying its storage capacity, personalization options, convenient everyday features, and durability. Smart Switch also makes transitioning between Galaxy devices more seamless.
We appreciate your feedback regarding the recurring System UI and system processing messages. Rest assured, Samsung is actively working to enhance the Galaxy experience and make it smoother and more reliable.
Thank you for your thoughts, and for being a valued member of the Samsung community.
Samsung phone or tablet reboots repeatedly
https://www.samsung.com/us/support/troubleshoot/TSG10001548/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The camera and the dual app is my favorite feature
on September 7, 2026
Posted by: Rocky413
[This review was collected as part of a promotion.] The reason why I chose Samsung for my main primary phone brand is because of all the features and the compatibility it has I've been a big fan of the Galaxy Note when it first came out and ever since then I have not left Galaxy I think it's one of the best phones and a compatibility it has with household items like refrigerators security cameras TVs and everything it's like walking into my house and controlling every feature I love it makes me feel like I'm living in a Jetsons world
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love my phone has all the features I need.
on September 7, 2026
Posted by: OldLady
[This review was collected as part of a promotion.] I choose Samsung over other brands because I know they're good quality. I'm old and it has everything I need or want on a phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Doesn't work as well as I wanted
on September 7, 2026
Posted by: IDKMAN
[This review was collected as part of a promotion.] I have had the Galaxy A17 for a bit now and it honestly doesn't work as well as I hoped. I constantly experience lag and buffering that has nothing to do with my service it doesn't matter if i use data or wifi I'll still experience the worst lag and buffering. I'll even get a message saying my system isn't working and my phone will just shut off. It was like this straight out the box. I've been a Samsung user forever now and never had a bad experience till I got this phone.
Value
2
Response from Samsung USBy R&R, September 8, 2026
Hello there IDKMAN,
Thank you for taking the time to share your reasoning for choosing the Galaxy A17 5G. The Galaxy A17 5G offers a spacious display, 5G connectivity, and everyday Galaxy functionality for apps and entertainment. As a longtime Samsung user, we appreciate your feedback about lag, buffering, system messages, and unexpected shutdowns from the start.
To address severe lag, freezing, and system crashes on your device, it's important to rule out potential system file corruption or overloaded background processes. Since your phone shuts down completely after displaying a "system isn't working" error (related to System UI or Android System), the issue is internal and not due to your network connection.
**1. Wipe the Cache Partition (Highly Recommended)**
When a phone crashes or shuts down completely, it is often because corrupted system files build up after software updates or sudden crashes. Wiping the cache partition removes these temporary files without deleting your personal data. Here’s how to do it:
- Turn your phone completely off.
- Connect your phone to a computer or plug in type-C headphones via the USB-C port (Samsung requires a wired connection to enter recovery mode on newer software versions).
- Press and hold the Volume Up and Power buttons simultaneously.
- When the Samsung logo appears, release the buttons. You will see a black screen with yellow/blue text (Android Recovery Menu).
- Use the Volume Down button to highlight "Wipe cache partition."
- Press the Power button to select it. Move down to highlight "Yes" and confirm with the Power button.
- Once finished, highlight "Reboot system now" and press the Power button.
Note: Android systems require at least 10% of their total storage space to be free for caching background memory. If your 128GB storage is nearly full, your processor may struggle, which can lead to forced shutdowns.
You can check your storage capacity under **Settings > Device Care > Storage**. If you’re running low, delete large video files or uninstall heavy apps.
Make sure your software is fully updated by going to **Settings > Software update > Download and install**.
If your system still shows errors and forces a hard shutdown even in Safe Mode, your operating system may be severely corrupted.
**To resolve this, follow these steps:**
1. Back up all your important photos, contacts, and messages using Samsung Cloud, Google Drive, or the Smart Switch PC Tool.
2. Go to **Settings > General Management > Reset > Factory data reset**.
3. Confirm your PIN and select "Delete All." This will completely wipe your phone and install a clean copy of the software.
Your experience is valuable as Samsung continues to focus on smoother, more reliable Galaxy performance. Thank you for being a loyal Samsung customer.
-Ty
Samsung Support
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Thank you for taking the time to share your reasoning for choosing the Galaxy A17 5G. The Galaxy A17 5G offers a spacious display, 5G connectivity, and everyday Galaxy functionality for apps and entertainment. As a longtime Samsung user, we appreciate your feedback about lag, buffering, system messages, and unexpected shutdowns from the start.
To address severe lag, freezing, and system crashes on your device, it's important to rule out potential system file corruption or overloaded background processes. Since your phone shuts down completely after displaying a "system isn't working" error (related to System UI or Android System), the issue is internal and not due to your network connection.
**1. Wipe the Cache Partition (Highly Recommended)**
When a phone crashes or shuts down completely, it is often because corrupted system files build up after software updates or sudden crashes. Wiping the cache partition removes these temporary files without deleting your personal data. Here’s how to do it:
- Turn your phone completely off.
- Connect your phone to a computer or plug in type-C headphones via the USB-C port (Samsung requires a wired connection to enter recovery mode on newer software versions).
- Press and hold the Volume Up and Power buttons simultaneously.
- When the Samsung logo appears, release the buttons. You will see a black screen with yellow/blue text (Android Recovery Menu).
- Use the Volume Down button to highlight "Wipe cache partition."
- Press the Power button to select it. Move down to highlight "Yes" and confirm with the Power button.
- Once finished, highlight "Reboot system now" and press the Power button.
Note: Android systems require at least 10% of their total storage space to be free for caching background memory. If your 128GB storage is nearly full, your processor may struggle, which can lead to forced shutdowns.
You can check your storage capacity under **Settings > Device Care > Storage**. If you’re running low, delete large video files or uninstall heavy apps.
Make sure your software is fully updated by going to **Settings > Software update > Download and install**.
If your system still shows errors and forces a hard shutdown even in Safe Mode, your operating system may be severely corrupted.
**To resolve this, follow these steps:**
1. Back up all your important photos, contacts, and messages using Samsung Cloud, Google Drive, or the Smart Switch PC Tool.
2. Go to **Settings > General Management > Reset > Factory data reset**.
3. Confirm your PIN and select "Delete All." This will completely wipe your phone and install a clean copy of the software.
Your experience is valuable as Samsung continues to focus on smoother, more reliable Galaxy performance. Thank you for being a loyal Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My galaxy phone is love it.
on September 7, 2026
Posted by: Wolfgal
[This review was collected as part of a promotion.] I have a Samsung galaxy A17 has great features and nice storage that's why I choose this phone.And it's ideal for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great budget level Galaxy
on September 7, 2026
Posted by: Retrokidbk83
[This review was collected as part of a promotion.] I chose the Galaxy A17 5G when my old phone a Galaxy S22 Ultra called it quits on me. I needed some budget friendly that did mostly the same things that the S series of Galaxy does and I landed on this baby.
It does everything the S series does but in HD instead of 4k. It's a little slower in speed but it works well with gaming, video calls, texting, multi-tasking, and taking photos. If you want a taste of Galaxy series of phones but are on a tight budget but need most the perks of a Flagship Galaxy phone. The Galaxy A17 5G is the phone for you.
Value
4
Written by a customer while visiting Samsung US