Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,374 Reviews)
Rating breakdown 3,374 reviews
5 Stars
1,998
4 Stars
751
3 Stars
316
2 Stars
161
1 Star
148
35%of customers recommend this product.
(
7 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
5
Daily everyday companion!
on April 27, 2026
Posted by: Terraa
[This review was collected as part of a promotion.] The Galaxy AI is so hopeful for on the go look up of a desirable location, object or thing! It's photo editing is also the best for its tools to change up the images snapped with this thing! So far my phone has been durable with daily everyday life and it's been with me everywhere I go. Everything I do like when it comes to watching YouTube, playing some games here and there, streaming to my Samsung TV with Smart Things, and photos outside comes to me naturally and smooth which is the best thing about this device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on April 27, 2026
Posted by: Dzimmy
[This review was collected as part of a promotion.] I use the galaxy ai mostly for score checking and finding out what song is playing on the radio.
Phone was super easy to learn the ins and outs.
Phone was super easy to learn the ins and outs.
Value
4
Response from Samsung USBy R&R, May 4, 2026
Hi Dzimmy,
It is great to see how naturally the Smart AI features fits into your daily routine, from music discovery to quick updates. The Galaxy A17 5G ease of use can make all the difference when getting familiar with a new device. Thanks for sharing your experience. Thank you for being a Samsung customer.
-Ty
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It is great to see how naturally the Smart AI features fits into your daily routine, from music discovery to quick updates. The Galaxy A17 5G ease of use can make all the difference when getting familiar with a new device. Thanks for sharing your experience. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features.
on April 27, 2026
Posted by: Bubbles
[This review was collected as part of a promotion.] I use it for gaming, calls and messaging plus emails.
Value
4
Response from Samsung USBy R&R, May 4, 2026
Hi there Bubbles,
We love hearing how the Galaxy A17 5G supports everything from gaming to staying connected throughout the day. That kind of versatility is what makes it easy to rely on for everyday tasks. Thanks for sharing your experience. Thank you for being a Samsung customer.
-Ty
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We love hearing how the Galaxy A17 5G supports everything from gaming to staying connected throughout the day. That kind of versatility is what makes it easy to rely on for everyday tasks. Thanks for sharing your experience. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Product review
on April 27, 2026
Posted by: Mysteryman6349
[This review was collected as part of a promotion.] The phone that I bought has to be one of the best buys that I have procured this year.
One of the best features is the Galaxy Ai, it allows you to do more than i could have ever imagined.
Please keep producing such great products and being at the top of your game.
One of the best features is the Galaxy Ai, it allows you to do more than i could have ever imagined.
Please keep producing such great products and being at the top of your game.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Well you didn't list the a15 5g
on April 27, 2026
Posted by: Ricky6969
[This review was collected as part of a promotion.] Well since all the update and all it lags screen locks up and ai really sucks right now I don't recommend a Samsung phone and I might move away to a different android phone I've had Samsung phone since the bag phones on really thinking about going to a different brand
Value
2
Response from Samsung USBy R&R, April 28, 2026
Hey there Ricky6969,
Thank you for sharing your experience with your Galaxy A17 5G. We understand how your experience with the device has changed over time since the recent update. Galaxy phones are designed to evolve with updates, bringing helpful tools and enhanced AI features into everyday use.
Your feedback is valuable and highlights the importance of consistent daily performance. If you have noticed any changes in your phone's behavior since the latest update, it could be due to outdated apps that may not function well with the new version. In addition, there may be residual data that needs to be cleared from your device.
We have a troubleshooting guide that can assist you in getting your phone back on track. If you are a heavy user or tend to have many apps on your device, you might find that an S Series device is better suited to your needs. We recommend considering the Galaxy S26 or other S Series devices that may better align with your daily usage.
Thank you for your review. We are here to help in any way and are pleased to have you as part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with your Galaxy A17 5G. We understand how your experience with the device has changed over time since the recent update. Galaxy phones are designed to evolve with updates, bringing helpful tools and enhanced AI features into everyday use.
Your feedback is valuable and highlights the importance of consistent daily performance. If you have noticed any changes in your phone's behavior since the latest update, it could be due to outdated apps that may not function well with the new version. In addition, there may be residual data that needs to be cleared from your device.
We have a troubleshooting guide that can assist you in getting your phone back on track. If you are a heavy user or tend to have many apps on your device, you might find that an S Series device is better suited to your needs. We recommend considering the Galaxy S26 or other S Series devices that may better align with your daily usage.
Thank you for your review. We are here to help in any way and are pleased to have you as part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Sometimes I experience dropped calls
on April 27, 2026
Posted by: Johnson
[This review was collected as part of a promotion.] Calls have been dropping mid conversation and certain features are somewhat confusing.
Value
4
Response from Samsung USBy R&R, May 4, 2026
Hello Johnson,
We hear your feedback on call stability and feature clarity for the Galaxy A17 5G. Reliable connections and an easy-to-navigate experience are important for everyday use, and your input helps highlight where improvements matter most. We appreciate you sharing this. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Facebook
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We hear your feedback on call stability and feature clarity for the Galaxy A17 5G. Reliable connections and an easy-to-navigate experience are important for everyday use, and your input helps highlight where improvements matter most. We appreciate you sharing this. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone takes great pictures.
on April 27, 2026
Posted by: Teq101
[This review was collected as part of a promotion.] I'm just getting ready to try and use my AI feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect Android for Android lovers ❤️
on April 27, 2026
Posted by: AndroidLover
[This review was collected as part of a promotion.] My Android Device is used for more things than the average other devices that exist; from playing games, painting, drawing, and communicating with family, friends, and loved ones near or far.
Value
5
Written by a customer while visiting Samsung US