Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,289 Reviews)
Rating breakdown 3,289 reviews
5 Stars
1,962
4 Stars
732
3 Stars
302
2 Stars
151
1 Star
142
35%of customers recommend this product.
(
7 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
1
Not what I hoped
on September 7, 2026
Posted by: Lezzylucas
[This review was collected as part of a promotion.] I chose this phone because I needed something with a better camera than the phone I had. Unfortunately my camera constantly fails, system ui fails, the phone is incredibly slow and gets hot when charging. Definitely looking for something else because im very disappointed
Value
1
Response from Samsung USBy R&R, September 10, 2026
Hiya Lezzylucas,
The Galaxy A17 5G features impressive camera capabilities, 5G connectivity, and a large display, making it ideal for everyday use. We understand that camera performance was a significant factor in your choice of this device. Your feedback regarding camera issues, System UI messages, slower performance, and device heat during charging is essential. It helps Samsung focus on the areas that matter most to our customers. Thank you for sharing your experience with the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A17 5G features impressive camera capabilities, 5G connectivity, and a large display, making it ideal for everyday use. We understand that camera performance was a significant factor in your choice of this device. Your feedback regarding camera issues, System UI messages, slower performance, and device heat during charging is essential. It helps Samsung focus on the areas that matter most to our customers. Thank you for sharing your experience with the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
It's okay for basic needs
on September 7, 2026
Posted by: Leticia
[This review was collected as part of a promotion.] For basic needs it's okay. Once you start downloading things it starts to freeze and lag. I had a galaxy s25 ultra that I loved until I ran it over with my car. That's the speed I'm used to
Value
3
Response from Samsung USBy R&R, September 10, 2026
Hello there Leticia,
Thank you for sharing your experience with the Galaxy A17 5G. This device offers 5G connectivity, a spacious display, and essential Galaxy features for everyday tasks. We understand that moving from a Galaxy S25 Ultra can create different performance expectations. Your feedback regarding freezing and lag as more content is added is valuable and helps Samsung understand how customers use their devices over time. Thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. This device offers 5G connectivity, a spacious display, and essential Galaxy features for everyday tasks. We understand that moving from a Galaxy S25 Ultra can create different performance expectations. Your feedback regarding freezing and lag as more content is added is valuable and helps Samsung understand how customers use their devices over time. Thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
6 years still running
on September 7, 2026
Posted by: Misstimothy
[This review was collected as part of a promotion.] I choose. I've had my phone for 6 years and up til now has never given me problems. The touch screen is losing it response I have to press numerous times. I would like to get back to S Series
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is everything I've wanted
on September 7, 2026
Posted by: strawberrySwirchbladee
[This review was collected as part of a promotion.] I chose the A17 because at first it was the cheapest on there was but little did I know how great it would be. I use it alot for social media and gaming such as roblox which on here is really smooth and there is no lagging. its really great for the camera quality too as the photos and videos come out really good and I always get asked what they were shot on. it has a very user friendly just overall way to use it so nothing is confusing I recommend this to anyone who is thinking about it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The very best I might say for low income :)
on September 7, 2026
Posted by: Thearieslover
[This review was collected as part of a promotion.] I chose this a while ago and its the best when it is coming coming to low income it works fast and it may be slow in some areas but most areas it works the fastest and I believe everyone should choose what I chose in this device it has a good amount of storage and is amazing when it come to it working and it is very durable I have dropped it so many times and get it still has not broken at all and dropped it under water for a second and it doesn't glitch out or everything this is my absolute favorite of all my phones I have had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A17/5G
on September 7, 2026
Posted by: Quin2746
[This review was collected as part of a promotion.] The major summary of this phone is an overall 65 percent worth getting. The only reason why it keep glitches or overheating
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has everything I need for daily use.
on September 7, 2026
Posted by: Partysnax
[This review was collected as part of a promotion.] Since I don't have a computer, this phone let's me do all my YouTube editing. I also use it for facetiming long distance friends and family.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Useless garbage and that's it's best quality
on September 7, 2026
Posted by: Dissatisfied
[This review was collected as part of a promotion.] I choose to write this review because this phone is undeniably the worst experience I have ever had with a new phone.
I can't say much about the hardware because the software makes it a constant struggle to use the phone. Trying to text coherently is impossible. The phone doesn't recognize common words and puts spaces and periods and just jumbled letters. Initially I had a microphone for talk to text. After about a week I got an update a d now no microphone so I must stop whatever I. Doing and type. I did not correct that last paragraph so you can see first hand what I mean. Whether the phones screen is de s ectove or the software makes the phones use a constant struggle is maybe up for debate.
This will be my first and last Samsung because I can't make it work. I have spent several hours trying to get answers with no results. Help files on the phone are not worth anything.
It has taken me over 15 min to type this because of the mistakes the phone makes. And by the way I have been texting for years so I am guite familiar with phones that work and believe me this one doesn't.
And i won't have to upload a photo cause you can see by the mistakes I didn't correct in this review how the phone works but I am including a snap showing no microphone when texting.
I can't say much about the hardware because the software makes it a constant struggle to use the phone. Trying to text coherently is impossible. The phone doesn't recognize common words and puts spaces and periods and just jumbled letters. Initially I had a microphone for talk to text. After about a week I got an update a d now no microphone so I must stop whatever I. Doing and type. I did not correct that last paragraph so you can see first hand what I mean. Whether the phones screen is de s ectove or the software makes the phones use a constant struggle is maybe up for debate.
This will be my first and last Samsung because I can't make it work. I have spent several hours trying to get answers with no results. Help files on the phone are not worth anything.
It has taken me over 15 min to type this because of the mistakes the phone makes. And by the way I have been texting for years so I am guite familiar with phones that work and believe me this one doesn't.
And i won't have to upload a photo cause you can see by the mistakes I didn't correct in this review how the phone works but I am including a snap showing no microphone when texting.
Value
1
Response from Samsung USBy R&R, September 10, 2026
Greetings Dissatisfied,
Thank you for taking the time to share why you chose the Galaxy A17 5G. This device offers 5G connectivity, a large display, and built-in communication features designed to enhance everyday messaging and productivity. We appreciate the detailed feedback you provided regarding typing accuracy, voice-to-text functionality, and the changes you noticed after the software update. Reliable text input is crucial for smartphone use, and your experience gives Samsung valuable insight into where the software can continue to improve. Thank you for sharing your feedback with the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share why you chose the Galaxy A17 5G. This device offers 5G connectivity, a large display, and built-in communication features designed to enhance everyday messaging and productivity. We appreciate the detailed feedback you provided regarding typing accuracy, voice-to-text functionality, and the changes you noticed after the software update. Reliable text input is crucial for smartphone use, and your experience gives Samsung valuable insight into where the software can continue to improve. Thank you for sharing your feedback with the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US