Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,397 Reviews)
Rating breakdown 3,397 reviews
5 Stars
2,005
4 Stars
762
3 Stars
320
2 Stars
162
1 Star
148
35%of customers recommend this product.
(
7 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
3
I have a Samsung galaxy A16
on June 29, 2026
Posted by: Lacykay
[This review was collected as part of a promotion.] I constantly have issues with my phone lagging and freezing up its a Samsung galaxy A16
Value
3
Response from Samsung USBy R&R, July 1, 2026
Greetings Lacykay,
Thank you for sharing your experience. We appreciate your loyalty to the Galaxy lineup. Galaxy A series devices are designed with intelligent AI features, reliable security, and seamless connectivity to support your everyday life. Your feedback about lag and freezing on your Galaxy A16 is important to us. If you're noticing slow performance, it may be a good time to optimize your device.
The Quick Optimization feature improves your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to **Settings**, swipe to **Device care**, tap **Optimize now**, and then tap **Done**.
For more tips on keeping your device running smoothly, please check out the link below. We will share your feedback with our teams as we work to improve the Galaxy experience. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience. We appreciate your loyalty to the Galaxy lineup. Galaxy A series devices are designed with intelligent AI features, reliable security, and seamless connectivity to support your everyday life. Your feedback about lag and freezing on your Galaxy A16 is important to us. If you're noticing slow performance, it may be a good time to optimize your device.
The Quick Optimization feature improves your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to **Settings**, swipe to **Device care**, tap **Optimize now**, and then tap **Done**.
For more tips on keeping your device running smoothly, please check out the link below. We will share your feedback with our teams as we work to improve the Galaxy experience. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Decent phone
on June 29, 2026
Posted by: James78420
[This review was collected as part of a promotion.] The A17 would be lost without AI it helps to navigate thru the phone look up things online and helps explain things
Value
3
Response from Samsung USBy R&R, July 1, 2026
Hello there James78420,
Thank you for sharing your thoughts. We are pleased to hear that the AI feature has made your Galaxy A17 5G easier to use. With Awesome Intelligence, your device also provides 5G connectivity and a vibrant display to support your daily activities. It’s wonderful to know that these intelligent features have added convenience to your everyday experience. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts. We are pleased to hear that the AI feature has made your Galaxy A17 5G easier to use. With Awesome Intelligence, your device also provides 5G connectivity and a vibrant display to support your daily activities. It’s wonderful to know that these intelligent features have added convenience to your everyday experience. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great but a bit slow
on June 29, 2026
Posted by: Bigh1972
[This review was collected as part of a promotion.] A17 and A16 are both a bit slow in the processing of apps and functions. Camera is awesome. Galaxy AI is a wonderful addition. This is a really great option for the budget conscious consumer. I have 2.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Solid phone
on June 29, 2026
Posted by: 19704004
[This review was collected as part of a promotion.] Very solid phone, some issues with slow running, but a quick reset fixes it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on June 29, 2026
Posted by: Winniethapooh68
[This review was collected as part of a promotion.] I'm loving my new phone, it's faster than my last phone. Samsung AI is wonderful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's okay, but not the best.
on June 29, 2026
Posted by: Samsungboy50
[This review was collected as part of a promotion.] Galaxy AI is useful for quick searches or writing. It's a good tool, but my only issue is that my apps keep crashing or restarting at random intervals. Like, my system UI crashes and restarts at random. Also, trying to answer the phone isn't always easy, as it takes forever sometimes for it to acknowledge an incoming call. Then again, I guess I shouldn't complain, after all, I got what I paid for.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this device excellent service
on June 29, 2026
Posted by: Bossman
[This review was collected as part of a promotion.] I love androids, Galaxy phones in the feature.Experience that comes with it with all the features of apps and social media apps and all the different updates and upgrades , it has available
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on June 29, 2026
Posted by: Kingmex2
[This review was collected as part of a promotion.] I have no complaints the Ai feature is amazing id recommend it to anyone'
Value
5
Written by a customer while visiting Samsung US