Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Average customer rating
4.3
(3,289 Reviews)
Rating breakdown 3,289 reviews
5 Stars
1,962
4 Stars
732
3 Stars
302
2 Stars
151
1 Star
142
35%of customers recommend this product.
(
7 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A17 5G 128GB (Unlocked) - Black
Customer Rating
5
Samsung A series phone turned was right for me
on September 7, 2026
Posted by: Azjack520
[This review was collected as part of a promotion.] I chose a Samsung A series phone because of the promised 6 years of software updates, and their great reputation as a hardware manufacturer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I'm so blue
on September 7, 2026
Posted by: HopefullySearching629
[This review was collected as part of a promotion.] I was happy with my phone the 1st 3 weeks of having it. Then experienced the same issues I was having with my other Samsung phone. That was 2 years ago. I chose to keep the phone because my husband purchased it as a birthday gift. I will keep purchasing Samsung phones in hopes that I will find one that works for me. After 15 years, I'm disappointed.
Value
1
Response from Samsung USBy R&R, September 11, 2026
Good day HopefullySearching629,
Thank you for sharing why you chose the Galaxy A17 5G. It's wonderful to hear that your husband gifted you this device! The Galaxy A17 5G offers 5G connectivity, a spacious display, and features designed to keep you connected every day. We truly appreciate your loyalty to Samsung over the past 15 years and your willingness to continue using Galaxy devices. Your feedback after the first few weeks of use is invaluable and helps Samsung better understand our longtime customers' expectations. Thank you for being part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing why you chose the Galaxy A17 5G. It's wonderful to hear that your husband gifted you this device! The Galaxy A17 5G offers 5G connectivity, a spacious display, and features designed to keep you connected every day. We truly appreciate your loyalty to Samsung over the past 15 years and your willingness to continue using Galaxy devices. Your feedback after the first few weeks of use is invaluable and helps Samsung better understand our longtime customers' expectations. Thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
I'm loyal to Samsung products
on September 7, 2026
Posted by: Jimmy67Jam
[This review was collected as part of a promotion.] I chose the Samsung A17 as an upgrade. I did have issues downloading from my previous phone. I frequently get a message notifying me my phone is running slow and I have to restart it. My battery life is a lot longer so that is a plus.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has many functions
on September 7, 2026
Posted by: Natt626
[This review was collected as part of a promotion.] Im glad I chose this phone because unlike the competitors the galaxy a 17 is very easy to use and has alot of useful features such as tap to pay and other useful features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Prev positive experience with the "A" Series model
on September 7, 2026
Posted by: RenaissanceWarriorGal
[This review was collected as part of a promotion.] I chose the Samsung A17 5 G because my previous A5 purchase was exactly what I was searching for in 2017. Unfortunately, the A17 5G purchased less than a month ago has been a non-starter. The lagging and constant UI errors commenced at the get go. At this rate I'm surprised the A17 5G is still on the market. Not very happy...
Value
2
Response from Samsung USBy R&R, September 11, 2026
Greetings RenaissanceWarriorGal,
Thank you for letting us know why you chose the Galaxy A17 5G. The Galaxy A17 5G offers 5G connectivity, a large display, and familiar Galaxy features for everyday use. We appreciate that your previous experience with the Galaxy A Series helped shape your decision to choose this model. Your feedback about lag and recurring UI errors matters, especially since you expected the same dependable experience you enjoyed with your earlier Galaxy device. Thank you for sharing your perspective with the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for letting us know why you chose the Galaxy A17 5G. The Galaxy A17 5G offers 5G connectivity, a large display, and familiar Galaxy features for everyday use. We appreciate that your previous experience with the Galaxy A Series helped shape your decision to choose this model. Your feedback about lag and recurring UI errors matters, especially since you expected the same dependable experience you enjoyed with your earlier Galaxy device. Thank you for sharing your perspective with the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy A17
on September 7, 2026
Posted by: Chell23
[This review was collected as part of a promotion.] This device is okay. Phot quality at night is pretty awesome. Pretty big device but it sometimes crashes. I chose this phone because it seemed pretty cool at the time lol
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Have Galaxy A16 5g
on September 7, 2026
Posted by: Zxareal
[This review was collected as part of a promotion.] The Samsung galaxy A16 5g is trash
It freezes on games it freezes just on home screen can have multiple apps going terrible service terrible internet regret getting it boots you out of YouTube even if there's nothing going
Not worth it
It freezes on games it freezes just on home screen can have multiple apps going terrible service terrible internet regret getting it boots you out of YouTube even if there's nothing going
Not worth it
Value
3
Response from Samsung USBy R&R, September 11, 2026
Hola Zxareal,
Thank you for reviewing the Galaxy A17 5G. This device offers 5G connectivity, a spacious display, and plenty of entertainment options for streaming, apps, and gaming. We appreciate your feedback about freezing, app performance, and connectivity issues when using multiple functions.
If you experience screen freezes when exiting apps, the phone may be aggressively throttling the home screen launcher to save battery. To adjust this setting, go to Settings > Apps > One UI Home > Battery and change the setting from "Optimized" to "Unrestricted."
If YouTube keeps logging you out, the issue might be a corrupted cache. To fix this, go to Settings > Apps > YouTube > Storage, then tap on "Clear Cache" and "Clear Data." Please note that clearing data will log you out, so you will need to sign back into your Google account.
Additionally, the phone uses your slower internal storage as extra "virtual memory," which can cause the interface to stutter and freeze. To disable this feature, go to Settings > Battery and device care > Memory > RAM Plus and turn it off.
Smooth navigation is essential for a great Galaxy experience, and your comments help Samsung identify areas for improvement. Thank you for sharing your experience with the Samsung Galaxy community.
App is crashing or not working on Samsung phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reviewing the Galaxy A17 5G. This device offers 5G connectivity, a spacious display, and plenty of entertainment options for streaming, apps, and gaming. We appreciate your feedback about freezing, app performance, and connectivity issues when using multiple functions.
If you experience screen freezes when exiting apps, the phone may be aggressively throttling the home screen launcher to save battery. To adjust this setting, go to Settings > Apps > One UI Home > Battery and change the setting from "Optimized" to "Unrestricted."
If YouTube keeps logging you out, the issue might be a corrupted cache. To fix this, go to Settings > Apps > YouTube > Storage, then tap on "Clear Cache" and "Clear Data." Please note that clearing data will log you out, so you will need to sign back into your Google account.
Additionally, the phone uses your slower internal storage as extra "virtual memory," which can cause the interface to stutter and freeze. To disable this feature, go to Settings > Battery and device care > Memory > RAM Plus and turn it off.
Smooth navigation is essential for a great Galaxy experience, and your comments help Samsung identify areas for improvement. Thank you for sharing your experience with the Samsung Galaxy community.
App is crashing or not working on Samsung phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A17
on September 7, 2026
Posted by: Jay01Bird
[This review was collected as part of a promotion.] This my 4th Samsung phone and I am also very Happy with my Galaxy A17. I chose this phone because of its Camera resolution and it did not disappoint. I look forward to unlocking more features in it.
Value
5
Written by a customer while visiting Samsung US