Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(1,921 Reviews)
Rating breakdown 1,921 reviews
5 Stars
1,682
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product.
(
72 out of
78)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
1
Bad display
on February 5, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Extremely dull display, falsely advertised. Even a pixel 3 display has more color coverage. Only buy if u want to be stuck in natural mode without full color coverage.
Value
1
Response from Samsung USBy Social Commerce, October 24, 2024
Thanks for sharing your candid feedback on the Galaxy S24 Ultra with us. We hate to see that you're feeling disappointed with the display quality on your Galaxy S24 Ultra. The Dynamic AMOLED 2X display on the S24 Ultra is designed to offer vibrant colors and deep contrast, but we understand that personal preference plays a big part in display satisfaction. You can always adjust the display mode under Settings > Display > Screen Mode and select between "Vivid" and "Natural" modes to suit your preference. The "Vivid" setting should enhance color saturation for a more dynamic appearance. Again, you feedback is very much appreciated as we continue to make improvements all around. If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Perfection
on February 5, 2024
Posted by: Hammer
[This review was collected as part of a promotion.] Simply beautifully perfect. The phone of phones. The best phone on the market hands down, not only is this phone but every flagship phone in the lineup. I strongly recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung putting their best foot forward
on February 5, 2024
Posted by: Mon2285
[This review was collected as part of a promotion.] The Samsung S24 Ultra is a true game-changer. After using it for just over a week, I'm thoroughly impressed. The battery life is remarkable, and the system speed is a breath of fresh air. While still acclimating to the AI features, they've proven incredibly useful. The picture quality is superb, especially with features like erase, effortlessly removing unwanted elements from photos. This flagship overhaul signifies Samsung's stride in the right direction. It is highly recommended for those seeking an upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good
on February 5, 2024
Posted by: vinhgia
[This review was collected as part of a promotion.] Game, watch youtobe...AI very very good...I love samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It great like it at lot
on February 5, 2024
Posted by: Bigherb
[This review was collected as part of a promotion.] Daily us for everything I can think of. I like using it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not inpressed
on February 5, 2024
Posted by: Superxfly
[This review was collected as part of a promotion.] Battery life barely better than my 5 year old Note9. Constantly losing cell service while driving.
Value
3
Response from Samsung USBy Social Commerce, February 5, 2024
Hello there Superxfly,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have a free moment available out of your hectic day, please take a moment to review, "Issues with mobile network connection on Samsung phone or tablet." Did you know that the Galaxy S24 Ultra has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps that you use regularly to stay in your device's memory after you exit them. Also, apps that you use rarely are killed as soon as you exit them so that they don’t run in the background and waste your battery life or use your Wi-Fi or mobile data. Pretty awesome, right? Your battery is constantly learning from your usage patterns and adjusting itself accordingly over time. I have also included a few links below that contain articles for your review that will help address how to get the most of your Galaxy battery. Please take a moment review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." Let us know if you have any questions or if you would like any further assistance after reviewing the resources provided by contacting Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have a free moment available out of your hectic day, please take a moment to review, "Issues with mobile network connection on Samsung phone or tablet." Did you know that the Galaxy S24 Ultra has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps that you use regularly to stay in your device's memory after you exit them. Also, apps that you use rarely are killed as soon as you exit them so that they don’t run in the background and waste your battery life or use your Wi-Fi or mobile data. Pretty awesome, right? Your battery is constantly learning from your usage patterns and adjusting itself accordingly over time. I have also included a few links below that contain articles for your review that will help address how to get the most of your Galaxy battery. Please take a moment review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." Let us know if you have any questions or if you would like any further assistance after reviewing the resources provided by contacting Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best phone I've ever owned
on February 5, 2024
Posted by: Tigerfan1969
[This review was collected as part of a promotion.] I watch sports, play games and use it for work. Nothing I've found I can't do with this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Professional
on February 5, 2024
Posted by: Gsweetcheeks
[This review was collected as part of a promotion.] This is one of the best samsung phones that I've have had and I've had them all...
Value
5
Written by a customer while visiting Samsung US