Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(1,921 Reviews)
Open Ratings Snapshot
Rating breakdown 1,921 reviews
5 Stars
1,682
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product. 
(
72 out of 78
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Hands Down The Best Handheld Device Ever Made
on February 5, 2024
Posted by: Messy22
[This review was collected as part of a promotion.] I Upgraded from a Note 20 Ultra to the s24 Ultra, and get more amazed with the device as each day goes. everything about the phone is top quality. I love the new AI fetures from the circle search to the generated backrounds. The computing speed rivals my lap top. I use my phone for work school and gaming. With all 3 it a whole new experiance with this upgrade. I can't say enough about the phone. Ive managed to talk all of my close friends into either upgrading old samsung or switching to the s24 from the iphone... Bottom line it not only does thinga that other phones can't but it does the normal things better!! I love it cant wait for the next one already... by then I will probably still be discovering new things about this phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone Money can Buy
on February 5, 2024
Posted by: Speedy
[This review was collected as part of a promotion.] Best phone money can buy! I usally use my phone for taking photos, live calls, agenda, recording videos, calling, texting and watching videos on apps.
The best part is that record memories with its fabulous camara.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S24 Ultra
on February 5, 2024
Posted by: Samsunglove
[This review was collected as part of a promotion.] The day I unboxed my new Galaxy S24 Ultra was one of the most exciting days of my life. As an avid smartphone user and early adopter of new technology, I had been eagerly anticipating the S24 Ultra for months leading up to its release. When I finally got my hands on the sleek new device, I was amazed by its incredible display, camera capabilities, and processing power.
At 6.8 inches, the S24 Ultra's Dynamic AMOLED quad HD+ display is absolutely stunning. Whether I'm watching movies, playing games, or just scrolling through social media, everything looks incredible crisp, vivid, and smooth thanks to the 120Hz refresh rate. The colors pop right off the screen and even in broad daylight, the display is easy to see thanks to the adaptive brightness feature. I've never enjoyed consuming content on a smartphone as much as I do on my S24 Ultra!
But it's not just the gorgeous display that makes the S24 Ultra so special - it's also the groundbreaking camera system. As an aspiring photographer, I was blown away by the 200MP main camera sensor capable of 8K video recording. The detail and clarity of photos and videos taken with the S24 Ultra is on par with many professional cameras. The 100x zoom allowed me to capture far away shots that other smartphone cameras can only dream of. I had so much fun experimenting with the pro-level camera modes and editing tools. The S24 Ultra truly unleashes my creativity.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My dream phone, finally in my hands.
on February 5, 2024
Posted by: TheAstronaut
[This review was collected as part of a promotion.] By Galaxy S24 Ultra never leaves my side. From driving to taking pictures, step counting and social media. Nothing beats my S24 Ultra!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent camera
on February 5, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I use all the time to organize my life, for example to get alarm, to put my agenda and more
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
cameras and auto translate are phenomenal!
on February 5, 2024
Posted by: Melikey
[This review was collected as part of a promotion.] I ha e this for personal use. I choose not to share this part of my life with anyone. I can repeat that the cameras and auto translate features I like.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
One star at this time
on February 5, 2024
Posted by: Fixmyphone
[This review was collected as part of a promotion.] I use my phone for work, home, and social media. And to research on the internet
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, February 6, 2024
Hello,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Without having any details available regarding what you may be currently experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions to clarify what you have shared with us in your review, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra

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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone!
on February 5, 2024
Posted by: asherbc
[This review was collected as part of a promotion.] I had the S23 Ultra and this phone just continues meeting and surpassing my expectations and the AI stuff is icing on the cake.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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