Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(1,921 Reviews)
Rating breakdown 1,921 reviews
5 Stars
1,682
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product.
(
72 out of
78)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
The AI is really cool
on February 15, 2024
Posted by: Sanzsanz17
[This review was collected as part of a promotion.] I use this phone for gaming, video streaming, social media, photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big flat screen and amazing camera zoom
on February 15, 2024
Posted by: Shjonez
[This review was collected as part of a promotion.] Big screen making movie watching a great experience with speakers on botn sides for a surround sound experience.
Stylus for notes is amazing. Sensitivity and accuracy is on point.
The camera zoom is insane along with the AI features makes pictures look vivid. Samsung has done this phone very well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on February 15, 2024
Posted by: Wilder1977
[This review was collected as part of a promotion.] I use this phone for work, play, and everything in between. I love this phone. I carry two phone at the same time, one for home and one for work, and this is my absolute favorite. Best phone I've ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Freezing, crashing, not rendering videos
on February 15, 2024
Posted by: Nastynate
[This review was collected as part of a promotion.] This is my daily for work school and play. The videos on reels are grainy or don't load right. I have to constantly refresh the pages. I've tried almost every solution and no fixes. Samsung dropped the ball on this release. I will be turning it back it
Value
2
Response from Samsung USBy Social Commerce, February 16, 2024
Greetings Nastynate,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out, "App is crashing or not working on Samsung phone or tablet" and "Samsung phone or tablet freezes and crashes" to conduct a few troubleshooting steps that may help resolve what you may be experiencing with your device. Let us know if you would like any further assistance afterwards by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out, "App is crashing or not working on Samsung phone or tablet" and "Samsung phone or tablet freezes and crashes" to conduct a few troubleshooting steps that may help resolve what you may be experiencing with your device. Let us know if you would like any further assistance afterwards by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 15, 2024
Posted by: KingMartin
[This review was collected as part of a promotion.] I use my phone for everyday life such as talk, text etc I just love my phone its very simple to use and the pen that comes with the phone is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love every feature!
on February 15, 2024
Posted by: Jewls0716
[This review was collected as part of a promotion.] I use my phone for personal and work! I love all the capabilities I have to be able to use for both! I was bummed when they discontinued the note but now they have combined the ultra with the nite and the stylus is back!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I already love it.
on February 15, 2024
Posted by: Samslover
[This review was collected as part of a promotion.] I have not yet discovered all the goodness that this new cell phone brings but what I have seen has surprised me, among them: The durability of the battery, the translator that I can use when making calls.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on February 15, 2024
Posted by: UltraUpgrade
[This review was collected as part of a promotion.] I upgraded from the Samsung Note 20 Ultra and was hesitant about letting go with the option of the SD Card slot, but after receiving my S24 Ultra I have no regrets.
Value
5
Written by a customer while visiting Samsung US