Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,116 Reviews)
Rating breakdown 2,116 reviews
5 Stars
1,471
4 Stars
451
3 Stars
121
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
5
Great phone, great phone performance
on April 27, 2026
Posted by: CPhillips
[This review was collected as part of a promotion.] I love my new galaxy phone. It provides all great features that you would want in a phone, plus some. The AI features are incredible. Between the phone itself and it's AI features it allows me easier and faster ways to access my schoolwork and trainIng courses. The AI features help me with accurate information while writing my papers for school. Also, with the Samsung account being able to use my Microsoft is great. I can do my work while away from the house and on the go without having too is my computer or laptop everywhere. I highly recommend a galaxy device of any sort, phones, tablets, etc... My husband is not tech savvy but he loves his new galaxy phone and it's new AI features as well. Awesome investment for both of us.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone but glitch after update
on April 27, 2026
Posted by: Weezy3
[This review was collected as part of a promotion.] After update, can't call directly out.Have to call three times before it go through and trouble with new messenger app. Most messages are doubled the older ones
Value
4
Response from Samsung USBy R&R, May 7, 2026
Hi Weezy3,
Thank you for taking the time to share your feedback on the Galaxy A36 5G. We’re glad to hear that you have been enjoying the phone overall. Software updates continuously introduce new features and enhancements to the Galaxy experience, and customer insights like yours are always valuable.
If you have been experiencing call connectivity concerns since the update, we recommend contacting your mobile carrier. You may need to reset your network settings on your device. If you need further assistance, please contact Samsung.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for taking the time to share your feedback on the Galaxy A36 5G. We’re glad to hear that you have been enjoying the phone overall. Software updates continuously introduce new features and enhancements to the Galaxy experience, and customer insights like yours are always valuable.
If you have been experiencing call connectivity concerns since the update, we recommend contacting your mobile carrier. You may need to reset your network settings on your device. If you need further assistance, please contact Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Budget friendly decent phone has most everything p
on April 27, 2026
Posted by: Hajara
[This review was collected as part of a promotion.] Works fine most of the time every phone gonna have a glitch with n updates and what not.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's pretty much good on storage and excellentlit'
on April 27, 2026
Posted by: Lilrobert
[This review was collected as part of a promotion.] My A36 I would recommend it to everyone it's pretty takes care of you not you of it I have seen do a lot amazing things I only wish it had bigger screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is AWESOME
on April 27, 2026
Posted by: JadeMJuan88
[This review was collected as part of a promotion.] This phone works great and has big WIFI capacity! It connects to my smart TV easily and I enjoy the Galaxy AI feature... The storage capacity is also great and stores lots of data!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone is doable
on April 27, 2026
Posted by: Tee1967
[This review was collected as part of a promotion.] I use my Samsung A36 5G phone basically for streaming. I enjoy watching YouTube on this phone. I also use the AI to look up different things that I need to know about. So I usually do Deeper dive with AI and then I ask it a bunch of different questions about that particular subject I really enjoy my phone a lot. I also sometimes use it to game on with I like the graphics for both. The only drawback I would say is that the phone doesn't like to do it's automatic turn very fast. It's like it's got to think about it and then finally it will do it. It is very frustrating sometimes.
Value
3
Response from Samsung USBy R&R, April 28, 2026
Hiya Tee1967,
It's wonderful to hear that you're enjoying streaming, gaming, and exploring topics with Galaxy AI on your A36 5G. Many users appreciate the flexibility of having everything in one device. Your feedback about screen rotation is useful and contributes to the overall conversation about the user experience. Thank you for your review, and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It's wonderful to hear that you're enjoying streaming, gaming, and exploring topics with Galaxy AI on your A36 5G. Many users appreciate the flexibility of having everything in one device. Your feedback about screen rotation is useful and contributes to the overall conversation about the user experience. Thank you for your review, and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Better than I expected!
on April 27, 2026
Posted by: Balake
[This review was collected as part of a promotion.] This phone is much better than I expected. I used to have an S series and didn't think this would come close, but it does. It's very quick, has great clarity, and it streams smoothly with no buffering. The AI assistant is quick to answer. Overall, it is a fine affordable product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A series
on April 27, 2026
Posted by: LoveGala
[This review was collected as part of a promotion.] I really like the features with my phone.
I use the AI capabilities a lot.
I use the AI capabilities a lot.
Value
5
Written by a customer while visiting Samsung US