Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,116 Reviews)
Rating breakdown 2,116 reviews
5 Stars
1,471
4 Stars
451
3 Stars
121
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
3
The a37 has better camera than the a16
on October 12, 2026
Posted by: VioletRose
[This review was collected as part of a promotion.] I chose the Samsung a37 5g because of the promotion that they had going on with my carrier. The battery is not great it gets very hot when it charges, does not last all day, it needs a specific charger to charge. Overall the phone works very well very fast but the camera has problems focusing it's very annoying. All in all it would not say it was worth the price but one excellent thing about it is I have dropped it on the concrete numerous times and the glass has not cracked at all
Value
3
Response from Samsung USBy R&R, October 14, 2026
Hello VioletRose,
Thank you for sharing your reasons for choosing the Galaxy A36 5G. This device features a 6.7-inch Super AMOLED display, a 5,000 mAh battery, and an upgraded camera system designed for capturing everyday photos and videos. We appreciate your feedback on the phone's speed and durability, as well as your experiences with battery life, charging temperature, and camera focus.
While some warmth can occur during charging, it's important to disconnect the charger and allow the phone to cool down if it becomes excessively hot. For improving camera focus, consider cleaning the lenses, checking the shooting distance, resetting the camera settings, and ensuring that the software is up to date. Thank you for sharing your experience with Samsung!
Samsung Galaxy device may appear to be charging slowly or not charging at all
https://www.samsung.com/us/support/troubleshoot/TSG10013245/
How to prevent overheating when using your Samsung Galaxy device
-Ty
Samsung Support
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Thank you for sharing your reasons for choosing the Galaxy A36 5G. This device features a 6.7-inch Super AMOLED display, a 5,000 mAh battery, and an upgraded camera system designed for capturing everyday photos and videos. We appreciate your feedback on the phone's speed and durability, as well as your experiences with battery life, charging temperature, and camera focus.
While some warmth can occur during charging, it's important to disconnect the charger and allow the phone to cool down if it becomes excessively hot. For improving camera focus, consider cleaning the lenses, checking the shooting distance, resetting the camera settings, and ensuring that the software is up to date. Thank you for sharing your experience with Samsung!
Samsung Galaxy device may appear to be charging slowly or not charging at all
https://www.samsung.com/us/support/troubleshoot/TSG10013245/
How to prevent overheating when using your Samsung Galaxy device
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Nothing is wrong here
on October 11, 2026
Posted by: TheUsefulIdiot
[This review was collected as part of a promotion.] I chose the A37 5g after reading the many positive reviews of it (along with a few neutral reviews).
People, the phone just works. The screen is sufficiently bright in most light. The sound and cameras work well. The memory and processor speed up ordinary tasks (updates, security scans).
This phone will be supported until 2032, which is a fantastically long window of aupport.
You can quibble about the design in that it hasn't improved, sure. I say don't fix what isn't broken.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love for Galaxy
on October 10, 2026
Posted by: Dlight4ever
[This review was collected as part of a promotion.] I chose my galaxy phone because I despise the other phones. The galaxy phone is best phone ever and I'll never switch again. My purchases will always be galaxy from now on!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on October 10, 2026
Posted by: Foxy2hot
[This review was collected as part of a promotion.] I chose Samsung a36 for the price and I've always used Samsung phones they are dependable and durable. They have features for everything that you need from gaming, sharing , Bluetooth, sharing. Etc.you never go wrong with any sAmsung device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product features are great
on October 9, 2026
Posted by: Dave5five
[This review was collected as part of a promotion.] I went away from this phone for a second and instantly regretted that decision. So as soon as I had a chance to fix that situation I did. I m now back with the A37 model and love it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
A36 was like a fresh Breeze
on October 9, 2026
Posted by: Indica
[This review was collected as part of a promotion.] I chose to upgrade from an A14 to A36 the May 14th bog down easy got overwhelmed quickly heat up a lot and had poor camera quality but it made a phone call the A36 however was a satisfying upgrade although I did have issues with MetroPCS and that phone and not making phone calls and it only had 128 GB of storage I always felt like I was testing the limitations of how much data that phone could hold but I liked it. It was really super easy to set up.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy a36 5g
on October 8, 2026
Posted by: Spcialagntbgbllz
[This review was collected as part of a promotion.] I chose this phone because galaxies have always been good with me but this one in particular is a lemon I wouldn't base all these Galaxy 36s on this one but it's the slowest worst phone I've ever had in my life like when I had back when the day when we had flip phones they were faster than this with 2G this just lags and it's just it doesn't matter if I'm using Wi-Fi or 5G if I have a full bars doesn't matter so I'm I hope it's just this particular phone is a lemon but it could be the whole series for all I know
Value
2
Response from Samsung USBy R&R, October 9, 2026
Hello there Spcialagntbgbllz,
The Galaxy A36 5G features a smooth 6.7-inch Super AMOLED display with a 120Hz refresh rate, a versatile camera system, and a long-lasting battery that supports fast charging. We recognize that persistent lag can hinder your experience with these features, especially when it occurs on both Wi-Fi and 5G connections. To improve performance, try the following steps: go to Settings > Device care > Optimize now, then clear unused memory, restart your phone, and check for the latest software updates. Additionally, the Samsung Members diagnostics tool can help identify any issues affecting performance. Thank you for sharing your experience with Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A36 5G features a smooth 6.7-inch Super AMOLED display with a 120Hz refresh rate, a versatile camera system, and a long-lasting battery that supports fast charging. We recognize that persistent lag can hinder your experience with these features, especially when it occurs on both Wi-Fi and 5G connections. To improve performance, try the following steps: go to Settings > Device care > Optimize now, then clear unused memory, restart your phone, and check for the latest software updates. Additionally, the Samsung Members diagnostics tool can help identify any issues affecting performance. Thank you for sharing your experience with Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A36 Review
on October 8, 2026
Posted by: Aleeangel
[This review was collected as part of a promotion.] I chose this Galaxy Model for a affordable option. With this choice I am not sacrificing quality.
The galaxy is a well made phone. Very easy to use, perfect size and great camera quality. This is my 3rd Galaxy A series. I have a feeling it won't be my last!
The galaxy is a well made phone. Very easy to use, perfect size and great camera quality. This is my 3rd Galaxy A series. I have a feeling it won't be my last!
Value
5
Written by a customer while visiting Samsung US