Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,116 Reviews)
Rating breakdown 2,116 reviews
5 Stars
1,471
4 Stars
451
3 Stars
121
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
3
Not that great Galaxy
on November 28, 2025
Posted by: Smokins
[This review was collected as part of a promotion.] I've had about 10 different types of Galaxy, I love Galaxy phones but this one is probably the worst one I have ever owned.. no SD card slot for extra storage, no simple to plug in audio Jax nope got to buy a special USB c aux Jax. The finger print reads my fingerprint when it decides to. After 15 uploads of my finger print.. other then those issues. I'd say it's great..
Value
3
Response from Samsung USBy R&R, December 1, 2025
Hi there Smokins,
Thank you for sharing what matters most to you about your Galaxy A36 5G. The device highlights speed, intelligent features, and a bright screen, all while staying ergonomic. Your comments on storage options, the audio jack, and fingerprint feel are useful for guiding future improvements. We have phased out the audio jack since the USB-C port now supports both audio and charging. Details on optimizing fingerprint reader performance, including troubleshooting tips, will be linked below. While we appreciate your thoughts on SD card storage, many users are now opting for Samsung Cloud as a more secure and dependable alternative. Your feedback is valuable to us. Thank you for being part of the Samsung community.
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
Sync data across all of your devices using Samsung Cloud
https://www.samsung.com/us/support/answer/ANS10002777/
Samsung Cloud
https://www.samsung.com/us/support/owners/app/samsung-cloud
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing what matters most to you about your Galaxy A36 5G. The device highlights speed, intelligent features, and a bright screen, all while staying ergonomic. Your comments on storage options, the audio jack, and fingerprint feel are useful for guiding future improvements. We have phased out the audio jack since the USB-C port now supports both audio and charging. Details on optimizing fingerprint reader performance, including troubleshooting tips, will be linked below. While we appreciate your thoughts on SD card storage, many users are now opting for Samsung Cloud as a more secure and dependable alternative. Your feedback is valuable to us. Thank you for being part of the Samsung community.
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
Sync data across all of your devices using Samsung Cloud
https://www.samsung.com/us/support/answer/ANS10002777/
Samsung Cloud
https://www.samsung.com/us/support/owners/app/samsung-cloud
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
A Goldilocks Phone: Reliable and Versatile
on November 27, 2025
Posted by: HappyToBeHere
[This review was collected as part of a promotion.] I am a person who is not easily impressed and tends to be discerning in my buying habits, especially for large purchases. However, I've been loyal to Samsung products for quite some time because in the half a decade I've been using Galaxy phones, they tend to last a long time with not many serious issues. When my last phone finally went kaput, it was just natural to go with a Galaxy again and it has, again, been a pleasure to use.
The battery life is solid and reliable for a day's worth of work. In my experience, the phone has lasted a full 12 hours of continuous use on things like reading eBooks and playing games of Balatro until I needed to grab a charger. The Galaxy AI works well for casual use and the camera is a huge step up from the previous model. Along with that, it can maintain a strong signal even when there's outside interference or you have to venture out into the wilderness which has been a huge help when I go hiking.
Overall, it's a good phone for people who need something steady, reliable, and functional. I like it.
Value
4
Response from Samsung USBy R&R, December 5, 2025
Hey there HappyToBeHere,
Thank you for taking the time to reach out and share your feedback! Your review perfectly reflects what the Galaxy A36 5G was made for: reliable performance, smart features, and all-day battery life. The combination of improved smart functions and advanced battery management makes sure your phone adapts to both work and play. We’re excited that it continues to meet your needs with strength and versatility wherever you go. Thank you for your thoughtful feedback and for being part of the Samsung family.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for taking the time to reach out and share your feedback! Your review perfectly reflects what the Galaxy A36 5G was made for: reliable performance, smart features, and all-day battery life. The combination of improved smart functions and advanced battery management makes sure your phone adapts to both work and play. We’re excited that it continues to meet your needs with strength and versatility wherever you go. Thank you for your thoughtful feedback and for being part of the Samsung family.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
An affordable phone that's a delight to use
on November 26, 2025
Posted by: Lalalo
[This review was collected as part of a promotion.] I adore my Samsung A36 5G phone. Its fast, has a vibrant screen and a wonderful camera. I use it to stream video, social media, make art, play games, journal and talk to friends and family. It handles everything I need it to do with ease.
Value
5
Response from Samsung USBy R&R, December 4, 2025
Hola Lalalo,
We enjoy hearing how much you create and share with Galaxy A36 5G. The vibrant display and smooth performance are designed for play, work, and everything in between. Thank you for your wonderful feedback, and thank you for choosing Samsung.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We enjoy hearing how much you create and share with Galaxy A36 5G. The vibrant display and smooth performance are designed for play, work, and everything in between. Thank you for your wonderful feedback, and thank you for choosing Samsung.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great budget phone for busy parents
on November 25, 2025
Posted by: Wishyfur
[This review was collected as part of a promotion.] Great budget device with all the cool AI features. Best battery life for a busy mom of boys.
Value
5
Response from Samsung USBy R&R, November 26, 2025
Hello there Wishyfur,
We enjoy hearing how the Galaxy A36 5G seamlessly integrates into your busy schedule. Thanks to the dependable battery and intelligent features, it is designed to support you in every moment, whether during family activities or personal downtime. It’s comforting to know it’s meeting your needs effectively. Thank you for your review and we appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We enjoy hearing how the Galaxy A36 5G seamlessly integrates into your busy schedule. Thanks to the dependable battery and intelligent features, it is designed to support you in every moment, whether during family activities or personal downtime. It’s comforting to know it’s meeting your needs effectively. Thank you for your review and we appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Good not great
on November 25, 2025
Posted by: Vegasrex
[This review was collected as part of a promotion.] Too much bloat apps can't uninstall. But it's fast and cool
Value
3
Response from Samsung USBy R&R, November 26, 2025
Hello Vegasrex,
We appreciate your honest review of the Galaxy A36 5G. This model was designed for speed, clarity, and smart, intuitive functionality, with One UI allowing users to customize their experience and optimize space. Your feedback on app flexibility is valuable and helps us find ways to make the Galaxy experience even cleaner and more personal in the future. Please check out the linked article to learn more about managing malware and app control. We thank you for your review. Thank you for choosing Samsung as your go-to brand.
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
Manage apps on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001912/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your honest review of the Galaxy A36 5G. This model was designed for speed, clarity, and smart, intuitive functionality, with One UI allowing users to customize their experience and optimize space. Your feedback on app flexibility is valuable and helps us find ways to make the Galaxy experience even cleaner and more personal in the future. Please check out the linked article to learn more about managing malware and app control. We thank you for your review. Thank you for choosing Samsung as your go-to brand.
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
Manage apps on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001912/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
clear display
on November 25, 2025
Posted by: cozyfire
[This review was collected as part of a promotion.] Clear display lots of options for security and privacy setting.Gemini AI easyly accessible with one swipe
Value
5
Response from Samsung USBy R&R, November 26, 2025
Hi cozyfire,
We value your feedback on the Galaxy A36 5G. Its vibrant, clear display and security-focused design make it popular among multitaskers. Having Gemini just a swipe away adds even more convenience to the Galaxy experience, making everything feel intuitive and secure. Thank you for your review. Your support of Samsung is truly appreciated.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We value your feedback on the Galaxy A36 5G. Its vibrant, clear display and security-focused design make it popular among multitaskers. Having Gemini just a swipe away adds even more convenience to the Galaxy experience, making everything feel intuitive and secure. Thank you for your review. Your support of Samsung is truly appreciated.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product is good plus the camera is also good.
on November 23, 2025
Posted by: A36phonewali
[This review was collected as part of a promotion.] This phone is a good device for various occasions. The camera quality is good too and I really love my phone till now. Its been 6 months I bought this phone and it has been working amazingly till now. I am happy with the device.
Value
4
Response from Samsung USBy R&R, November 24, 2025
Ahoy A36phonewali,
Thank you for sharing your positive experience with the Galaxy A36 5G. Reliable performance and a trustworthy camera are exactly what this device offers. We're happy it's serving you well over time. Thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your positive experience with the Galaxy A36 5G. Reliable performance and a trustworthy camera are exactly what this device offers. We're happy it's serving you well over time. Thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product
on November 22, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Amazing device with excellent apps , and features.
Value
5
Written by a customer while visiting Samsung US