Customer reviews from us.roborock.com
Roborock - Q10 Series Robot Vacuum and Mop with Self-Emptying, 10,000Pa Suction, Obstacle Avoidance - Black
Average customer rating
4.6
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
25
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
1
95%of customers recommend this product.
(
19 out of
20)
Customer Reviews for Roborock - Q10 Series Robot Vacuum and Mop with Self-Emptying, 10,000Pa Suction, Obstacle Avoidance - Black
Customer Rating
5
great vacuuming and mopping great map to love the 3d
on June 25, 2026
Posted by: Rocky and THE DUST BUSTER
I bought this a day ago this is so so so so so good it got all of my coffee grounds that I spilled it moped all of the bbq sauce and the bag lasts forever mop do have to wash but still worth it.
pro tip bey amazon zipper bags a LOT cheaper and last a long time but have to empty every 3 weeks not 8
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
5
Wonderful product
on June 8, 2026
Posted by: BT
Bought this five days ago, my house is now spotless. I'm so happy I switched to Roborock and I got a fantastic deal. It mapped my entire house in 15 minutes, and the mopping function has worked very well.
Written by a customer while visiting us.roborock.com
Customer Rating
1
on April 29, 2026
Posted by: Susan
The first time I used it, it worked fine. It docked itself when told to. Everything was great. The second time I used it, it acted like it had gone berserk. It said various wheels were jammed, but they were not jammed. I must have fussed with them 20 times. I wiped off the sensors. I cleaned out any hair in all the wheels. It will not continuously run.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, April 29, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Customer Rating
3
Not a mop
on January 26, 2026
Posted by: Frankie
This is my second Roborock purchase. I was excited about the mop feature.....that quickly ended watching the mop make streaks across the floor, not even mopping the entire floor. There is only 1 nozzle to distribute the cleaning solution, so in turn you get only the middle of the mop wet= stripes. Kinda ridiculous. This isn't a mop.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, January 26, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Customer Rating
4
Very good daily cleaner with a few persistent annoyances
on November 24, 2025
Posted by: ECS Craig
Verified Purchase:Yes
The Roborock S5 Max is genuinely great at its core tasks: it vacuums thoroughly, maps intelligently, and mops competently. Most days it starts, cleans the entire floor, mops where requested, and returns to base without any human help. However, the lack of basic status feedback (water level and bag fullness) in an otherwise feature-rich app feels like a strange omission in 2025, and the minor mechanical quirks (spinning, dragging the mat, overly sensitive sensor warnings) add up over time.
If you can accept physically checking the water tank and accepting the occasional odd behavior, it is still one of the best value robot vacuum/mop hybrids available. If you strongly prefer a more “finished” experience with proper tank/bag monitoring and quieter emptying, consider stepping up to the newer Roborock Q Revo or S8 series.
Recommended with the above reservations – a solid 4-star performer that could easily be 4.7 stars with a few software and minor hardware refinements.
If you can accept physically checking the water tank and accepting the occasional odd behavior, it is still one of the best value robot vacuum/mop hybrids available. If you strongly prefer a more “finished” experience with proper tank/bag monitoring and quieter emptying, consider stepping up to the newer Roborock Q Revo or S8 series.
Recommended with the above reservations – a solid 4-star performer that could easily be 4.7 stars with a few software and minor hardware refinements.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
5
Roborock vacuum
on November 24, 2025
Posted by: Rec
My son got this for me last year and I absolutely love it!!!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: Anonymous
Verified Purchase:Yes
My Q5 Pro had much less technical flaws than my new Q10 S5+. The Q10 gets stuck in places it shouldn't get stuck, then goes into error mode until I get home to free the helpless heep. It does clean well, empty into it's trash bin somewhat decently. But it gets stuck everyday as to where my Q5 Pro never got stuck.
No, I would not recommend this to a friend.
Written by a customer while visiting us.roborock.com
Posted by: Ansar B
Verified Purchase:Yes
So far, the Roborock Q10 S5+ has saved me so much time. Not only does it intelligently map out where to vacuum, but it also does a good job of mopping. I've had this for more than 3 months, and haven't had to empty the dock yet!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com