Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
195
4 Stars
65
3 Stars
39
2 Stars
26
1 Star
20
76%of customers recommend this product.
(
162 out of
214)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: JDMcPhee
Gender:Female
Verified Purchase:Yes
This thing clogs up a lot faster than our V7, which we had for several years and only experienced 5 or so true clogs. I have already unclogged this 15+ times in the first month of using it. It really doesn’t little bits of paper, twist ties, etc. like the old machine could. The suction power is good overall and the button for that is amazing and intuitive.
The way it hangs on the wall is different from the V7. I used to have to pull up and out in an arcing motion. This one is straight up. I keep wanting to rip it off the wall. Sad they changed that. It was easier the old way.
Attachments are nice thought the pet hair type attachment really does nothing for the husky hair we battle. The battery time is good and it maneuvers easily though I’d like longer and thinner attachments.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 12, 2026
Thank you for taking the time to share your detailed experience with your Dyson. We’re glad to hear you enjoy the overall suction, intuitive controls, and battery life. We’re sorry to hear about the frequent clogging and changes to the wall mount that haven’t matched your previous experience with the V7. Your comments about the attachments, especially dealing with husky hair, are also important and have been shared with our team for review. If you’d like tips to help reduce clogging or get more from your attachments, please reach out via live chat or phone support. Our team is here and happy to help find a solution that works for your needs. Thank you again for your honest feedback, it helps us keep improving.
Written by a customer while visiting Dyson
Posted by: DirtH8ter
Verified Purchase:Yes
I got my vacuum as a Christmas gift. As far as functionality goes, it does the job really well. The only downside is that the 40-minute usage time allowed by the battery is kind of not adequate. I have to recharge one more time to finish the entire house.
Response from DysonBy Dyson Customer Service, January 13, 2026
Hello, we’re so glad you’re enjoying the performance of your Dyson and appreciate your feedback on battery life. We know uninterrupted cleaning matters, and we’re always looking for ways to improve. Please feel free to contact us through live chat or phone, and we’ll share tips and solutions to make your experience even better.
Written by a customer while visiting Dyson
Posted by: Bb77
Gender:Female
Verified Purchase:Yes
I generally like this vacuum. It picks up dirt very well. It maneuvers seamlessly. Have never even needed more powerful mode. It’s lightweight. On the downside it’s hard on the arthritis in my hand to constantly hold power button. It doesn’t snap in place to stand on its own so you can move something to vacuum around. Also I miss having a light so I a see dirt in dark room (ie. laundry room)
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 15, 2026
Hi there, thank you for sharing your detailed feedback! We are truly sorry for the inconvenience you’ve encountered with your order. We’re delighted to hear that you enjoy the powerful cleaning performance, seamless maneuverability, and lightweight design of your Dyson vacuum. Your satisfaction is very important to us, and we’d love the opportunity to assist you further. Please feel free to reach out to our live chat or voice support team, we’re always ready to help and ensure you get the most from your Dyson product. Thank you again for choosing Dyson!
Written by a customer while visiting Dyson
Posted by: Linosol32
Gender:Male
Verified Purchase:Yes
Wish I could have kept this. The suction is top notice, just having to hold down the trigger button was not ideal for my wife and I. Did cause some discomfort
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 15, 2026
Thank you so much for sharing your feedback with us; we truly appreciate it. We’re glad to hear the suction performance impressed you, and we completely understand how having to hold down the trigger button caused some discomfort for you and your wife. Your experience is important to us, and feedback like yours helps us improve. If you ever face any performance issues or need further assistance, please don’t hesitate to reach out to us via live chat or phone; our agents will be more than happy to help. Thank you again for your valuable input!
Written by a customer while visiting Dyson
Posted by: NeatFreak
Gender:Male
Verified Purchase:Yes
Light and easy to maneuver around. Easy to recharge and change attachments. Three-level suction power is easy to change, as the need for extra power does happen. Good investment, and I am enjoying it.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 2, 2026
Thank you for sharing your experience! We're delighted to hear you find your machine light, easy to manoeuvre, and simple to recharge and swap attachments. It’s great that the three-level suction fits your cleaning needs, extra power when you want it, efficiency when you don’t. We’re thrilled you’re enjoying your investment and truly appreciate your positive feedback. If you ever have questions or need tips to get the most out of your Dyson, we’re here for you!
Written by a customer while visiting Dyson
Posted by: jayn
Verified Purchase:Yes
Have a Dyson FUll size vacumn but when I saw the V9 on a good sale we decided to try. I LOVE it. Same power as big vacumn but now to clean my carpeted stairs is so easy!! The top of vacumn removes and it is so light , we were amazed and quiet. Does not scare cat when I vacumn close by. Wish I had gotten one sooner
Response from DysonBy Dyson Customer Service, February 4, 2026
Hello, thank you for sharing your feedback. We are delighted to hear that your Dyson V9 Motorbar cordless vacuum is making stair cleaning easier and delivering power comparable to your full-size vacuum, all while staying remarkably quiet. This user-friendly, lightweight design is crafted to bring both efficiency and comfort to your cleaning routine, and we’re glad it’s even gentle enough for your cat. At Dyson, we are committed to delivering advanced technology that fits seamlessly into your home and daily life. Your experience truly reinforces our purpose. If you have any questions or need support in the future, please reach out to our chat or voice support team. Thank you again for your feedback.
Written by a customer while visiting Dyson
Posted by: Susan
Gender:Female
Verified Purchase:Yes
Our vacuum stopped working within two weeks of purchase. Using the app we were advised a new battery was needed. We requested the new battery since pir purchase was still under warranty and have not received a response. We are very disappointed in our purchase. This is most expensive vacuum I have ever purchased and am shocked by how poor the quality.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 6, 2026
Thank you for sharing your feedback and letting us know about your recent experience. We understand how disappointing it can be when a product does not work as expected, especially after making a significant investment. If you are willing, we invite you to contact our live chat or call support team. This will allow us the opportunity to resolve the battery issue promptly and ensure that your Dyson performs at its best. Your satisfaction is very important to us, and we are committed to providing the support you deserve.
Written by a customer while visiting Dyson
Posted by: Swish
Gender:Male
Verified Purchase:Yes
The best thing is that everything comes apart for easy cleaning. Lots of hair was wrapped around the motor bar but was easily cleaned because I took it apart and removed the hair with no problem. Would be nice to have a lock on the trigger switch to ease any finger fatigue. Would also be nice to have some type of mechanism at the universal joint at the bottom of the stick to keep the unit upright and standing on its own. Otherwise, a great machine.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 6, 2026
Thank you for sharing your thoughtful review, and for recognising the engineering behind your Dyson. We are delighted to hear how easy cleaning has been for you and appreciate your feedback about the trigger switch and upright mechanism, ideas like yours inspire us to keep improving our products. Your insight into handling hair around the motor bar is especially valuable. We are always looking for ways to enhance the user experience, and feedback from customers like you helps drive our innovation. Thank you again for your support and for choosing Dyson.
Written by a customer while visiting Dyson