Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
195
4 Stars
65
3 Stars
39
2 Stars
26
1 Star
20
76%of customers recommend this product.
(
162 out of
214)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: JayC
Gender:Male
Verified Purchase:Yes
The Dyson V9 Motorbar is a standout performer — light, powerful, and easy to handle. Its strong suction and Motorbar head make quick work of daily cleaning, and the cordless design keeps every task simple and efficient. For anyone looking to upgrade their home cleaning routine, this vacuum is a smart, reliable choice that delivers exactly what you need.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 4, 2025
Thank you for sharing your feedback. We’re thrilled to hear that the Dyson V9 Motorbar has been such a standout performer for you, light, powerful, and easy to handle. It’s great to know the strong suction and Motorbar head are making daily cleaning quick and efficient, and that the cordless design adds to the convenience. Your recommendation means a lot, and we’re delighted the product is delivering exactly what you need. If you ever have any concerns or need further assistance, please don’t hesitate to reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Thomas
Gender:Male
Verified Purchase:Yes
This thing is great 👍. Much more powerful than my old one ever was. I use it every other day for routine cleaning.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 5, 2025
Thank you for sharing such a lovely review! We are overjoyed to hear how much you are enjoying your Dyson and that its powerful performance has elevated your everyday cleaning routine. Knowing it’s already making such a difference compared to your old machine truly inspires us, and we are delighted that it has become a trusted part of your home care. Your words beautifully reflect the experience we strive to create, technology that not only works harder but makes life feel easier and more rewarding. We’re grateful you chose Dyson to be part of your journey.
Written by a customer while visiting Dyson
Posted by: Sad user
Verified Purchase:Yes
I don’t like that I have to hold the power button with my finger while I use the machine. I also cant get the mop to get wet. I wonder if there is some kind of trick to it?
Response from DysonBy Dyson Customer Service, December 8, 2025
Thank you for sharing your feedback. We regret that the need to hold the power button during use and the difficulty in getting the mop to dispense water have not met your expectations. We understand the importance of convenience and ease of use, and we appreciate you bringing these concerns to our attention. If you are open to it, we would be glad to explore ways to enhance your experience, whether through guidance on operating techniques, troubleshooting steps for the mop function, or adjustments that may improve usability. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your machine. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: CatW27
Verified Purchase:Yes
I have been giddily vacuuming all over the house. It's so much quieter than my previous vacuums. It is light weight and easy to handle. The battery life is great for my needs. Wish I'd gotten one sooner!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 10, 2025
Hi there, thank you for sharing your feedback. We’re delighted to hear how much you’re enjoying your new Dyson and that it’s quieter, lightweight, easy to handle, and has battery life that suits your needs. It’s wonderful to know it’s brought such excitement and convenience to your cleaning routine. If you have any further concerns or would like assistance, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: OsoFlaco
Gender:Male
Verified Purchase:Yes
Only had it a few weeks, but with a GSD in our house we vacuum every other day. This was added to replace an Omni-Glide which still works well but got demoted to duty in our trailer. The only negative is the single brush in the head isn’t “omni-glide” so it isn’t as maneuverable, it requires more effort to move exactly where you want. The good side is the head is as low as the Omni-Glide, I can still vacuum under the chairs without moving them, a big time saver, it just takes a little more work. Otherwise it is all upgrade, more power including 3 settings to match battery drain to work needed. I use the middle setting, 1 is pretty limp and 3 hasn’t been needed, yet. Other upgrades: more battery for longer use and a bigger bin to cut down the number of times that GSD’s fur needs to be dumped. Really pleased with my purchase.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 11, 2025
Hi there, thank you for sharing your feedback. We’re glad to hear that your new machine has been a big upgrade for managing all that GSD fur and that the added power, longer battery life, and larger bin are making a noticeable difference. It’s great that the low head still lets you clean under chairs easily, even if the single brush isn’t quite as maneuverable as your Omni‑Glide and takes a bit more effort to guide. We appreciate you taking the time to share such a detailed review. If you ever have any questions or need assistance, please feel free to reach out to us via live chat or give us a call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Bre Uff
Gender:Female
Verified Purchase:Yes
I bought this almost a month agobecause it was on sale, I loved my animal cleaner but I’ve had to replace the battery a few times then eventually it wouldn’t hold the charge. This new vacuum doesn’t have the power that my old vacuum had unless you turn it onn high then the battery runs down fast.
I.don’t love this like my old one!!!
I.don’t love this like my old one!!!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 26, 2025
Thank you for sharing your experience. We are truly sorry about the frustration and disappointment you have encountered with your new Dyson vacuum. Finding that the performance does not match your previous Animal cleaner, particularly with power and battery life, is understandably upsetting, and the impact on your satisfaction has clearly added to your concerns. We recognize how important it is to feel confident in both the product and the service, and we regret that your expectations were not met. If you are open to it, we would like to help make this right. Please consider reaching out to our chat or voice support team, so we can review your case in detail and explore options to resolve it swiftly. Your satisfaction matters deeply to us, and we remain committed to ensuring you receive the quality and care you deserve. We appreciate your patience and hope to restore your confidence in our service.
Written by a customer while visiting Dyson
Posted by: calibrikaye
Gender:Female
Verified Purchase:Yes
We’ve had the Animal V8 for 6 years and been so happy. I was hoping an update would be the power trigger on the handle clicking in while in use-I dislike having to keep it pressed down. Mostly satisfied with the V9 Submarine so far. The device is more light weight and maneuvers extremely well. The mop feature is great though additional attention is needed when cleaning spots (I have two young boys and a dog) on the floor and the mop head change out and drying time can be an extra hassle. This is a device I use daily in my home.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 8, 2026
Thank you for sharing your experience with us! We’re thrilled to hear that your V8 Animal served you well for six years and that you’re enjoying the lightweight design and maneuverability of the V9 Submarine. It’s great to know the mop feature is making a difference in your daily cleaning routine, especially with a busy household! We truly appreciate your feedback on the power trigger and mop head maintenance. Your insights help us continue improving our products to better suit your needs. Thank you for being a valued Dyson owner and for taking the time to share your thoughts!
Written by a customer while visiting Dyson
Posted by: Cleaning 2011
Gender:Female
Verified Purchase:Yes
Got this as a gift-was super excited, long-time dyson owner. The highest suction (which is the only one worth using) has a VERY limited battery life even on a full charge-disappointing!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 9, 2026
Thank you for sharing your feedback with us. We truly appreciate your loyalty as a long-time Dyson owner and your excitement in receiving this gift. We completely understand your concern about the battery life on the highest suction setting and how important it is for your machine to deliver the performance you expect. Your satisfaction is very important to us, and we’d love the opportunity to make this experience better for you. If you’re comfortable, please reach out to our live chat or call our support team, where we’re ready to assist you with tips, guidance, or solutions tailored to your needs. Thank you again for your input. We look forward to helping you get the most from your Dyson machine!
Written by a customer while visiting Dyson