Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
195
4 Stars
65
3 Stars
39
2 Stars
26
1 Star
20
76%of customers recommend this product.
(
162 out of
214)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: Mjmorton
Verified Purchase:Yes
The wet part of the mop is horrible! Does not do a good job at all. The vacuum part is good.
Response from DysonBy Dyson Customer Service, March 3, 2026
Thank you for sharing your honest feedback with us. We are delighted to hear that you’re happy with the vacuum function—it’s great to know it’s making a difference in your cleaning routine. We also appreciate your thoughts on the mop feature and take your comments seriously, as they help us improve our technology. Your experience matters to us, and we’re constantly working on ways to make every part of our machines meet your expectations. If you have any further thoughts or suggestions, we’d love to hear from you, your insights help shape the future of Dyson products.
Written by a customer while visiting Dyson
Posted by: V9 sub
Verified Purchase:Yes
I had been using a stick corded vacuum. This Dyson is like night and day different. I would highly recommend it.
Response from DysonBy Dyson Customer Service, March 4, 2026
Hi there, we really appreciate you taking the time to share this. It’s fantastic to hear how much easier cleaning feels with your Dyson. If you ever need tips or support, our team is just a click or call away we love helping owners get the most from their machines.
Written by a customer while visiting Dyson
Posted by: TJW2424
Gender:Male
Verified Purchase:Yes
This vacuum combo was on sale so I gave it a try and I'm a bit disappointed. The mop head will leak if you leave water in the bottle so you can't pre-fill so it's ready for the next run. The mop itself doesn't have much weight to put pressure on the floor and scrub spots. The regular vacuum head is okay but struggles with thicker carpet. The attachments are the best part of this kit.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, March 5, 2026
Hi there, thank you for sharing your feedback and giving our vacuum combo a try. We're sorry to hear the mop's water bottle and cleaning performance haven’t met your expectations especially with carpets and stuck-on spots. It's great to know you’ve found value in the attachments, though. If we can help troubleshoot or if you’d like tips to get the most from your machine, please reach out to our support team via live chat or phone. We’re here to help.
Written by a customer while visiting Dyson
Posted by: regan911
Verified Purchase:Yes
The suction of the vacuum is great, ergonomics are great, battery life is great, being that this is a new item, filtration seems to be great, maneuverabilty of the vacuum is great the maeuverabilty of the submatine mop head could be stabler. the moping capability of the machine could be better, this would be improved with actual suction capability and not relying on centrifugal force to remove debris. I vacuum first, mop second, fortunately for me I never have wet, dirty floors or dried-on messes on the floor that need to be mopped. This product is "OK" for me in performance and price. The ease of vacuuming with this machine is a great improvment over the existing item that I have been using. Cleaning machines that require less effort helps me, I am becoming more and more disabled.
Response from DysonBy Dyson Customer Service, March 5, 2026
Thank you for sharing your detailed feedback on the Dyson V9 Submarine Extra Iron Nickel. We are glad to hear you’re enjoying the vacuum’s suction, ergonomics, battery life, filtration, and maneuverability, making cleaning easier, especially as your needs change, is at the heart of what we do. We appreciate your honest thoughts on the Submarine mop head's stability and the machine’s mopping capability. Your comments about suction versus centrifugal force are insightful, and we take them seriously as we seek real, practical improvements. Knowing you vacuum first and rarely deal with wet or dried-on messes helps us better understand how the product fits into your cleaning routine. Your experience matters deeply, and we’re committed to supporting you with the best cleaning solutions. If you’d like personalised tips for optimizing the mop head or want to share more about what would make the process easier for you, please reach out to our chat or call support team, they’re here to help. Thank you again for your valuable insights. Your feedback will help us refine our designs for even better results.
Written by a customer while visiting Dyson
Posted by: Connie
Verified Purchase:Yes
Very happy with the vacuum so far. Don't know what you want.
Response from DysonBy Dyson Customer Service, March 8, 2026
Thank you so much for sharing your feedback ! We are delighted to hear that you’re enjoying your new vacuum and that it is performing well for you. Your satisfaction means everything to us, and knowing our technology is making a positive difference in your home truly inspires our team. If you ever have any questions or want tips to get even more from your Dyson, we are always here to help. Thanks again for choosing Dyson!
Written by a customer while visiting Dyson
Posted by: Jayne
Verified Purchase:Yes
Best vacuum I have EVER had.
Light, easy to navigate, great suction.
Looked at them for a long time.
Well worth the price.
Light, easy to navigate, great suction.
Looked at them for a long time.
Well worth the price.
Response from DysonBy Dyson Customer Service, March 9, 2026
Hi there, thank you for sharing your feedback. We're thrilled to hear that you find this to be the best vacuum you've ever had and that its light weight, easy navigation, and great suction have made a real difference for you. Your comments mean a lot to us and reassure our commitment to quality. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Alex
Gender:Male
Verified Purchase:Yes
Not very good overall. Yhe vacuum gets jammed very easily and often. The mop feature just spreads the mud around after a couple minutes of mopping. Not worth the price tag.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, March 9, 2026
Hello Alex, thank you for sharing your honest feedback. We’re sorry to hear that your vacuum gets jammed frequently and the mop feature isn’t giving you the results you expected. We understand how disappointing this is, especially given the price. If you’d like help troubleshooting or discussing options, please reach out to us via live chat or call our support team at 866-693-9766. We’re here to help and want to find a solution for you.
Written by a customer while visiting Dyson
Posted by: ccg12
Verified Purchase:Yes
I had to return this vacuum because it did not have enough suction for carpet without running it in power boost mode 3 which provides very few minutes run time.
Replaced it with a V8 absolute that I owned in the past and it works great.
Replaced it with a V8 absolute that I owned in the past and it works great.
Response from DysonBy Dyson Customer Service, March 12, 2026
Hi there, thank you for sharing your feedback. We're sorry to hear the vacuum didn't give you the suction you needed for your carpet unless using power boost mode, and that the short run time made things harder. It's great to know the V8 Absolute is working well for you. If you have any further concerns or would like support, please reach out to us on live chat or call. We're here to help find the best solution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson